Open to opportunities

Maxamed Muuse

@mohamedisman

Message

Operations & customer service leader and school dean with 20+ years improving service and outcomes.

Somalia

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What I'm looking for

I’m looking for remote, freelance, or contract work where I can lead operations and customer service with strong training, scheduling, and coordination. I thrive serving as a steady point of contact, improving day-to-day efficiency, and supporting people to achieve clear outcomes.

I’m a bilingual (English/Somali) operations & customer service professional with over 20 years of progressive experience across hospitality, retail, transportation, and education in the United States. I’ve built my career on dependable execution, sound judgment, and delivering high-quality service in fast-paced, customer-facing environments.

Most recently, I led academic and administrative operations as a school dean in Hargeisa, Somalia, overseeing curriculum, staff, and student outcomes. I directed day-to-day operations, trained and mentored teaching staff, managed enrollment and scheduling, and served as the primary point of contact for students, parents, and staff. Across roles, I’m recognized for managing independently with minimal oversight—well-suited to remote, freelance, or contract-based work in operations, administration, customer service, and education.

Experience

Work history, roles, and key accomplishments

School Dean

Automatic American English Language School

Jan 2021 - Jan 2026 (5 years)

Directed academic and administrative operations, overseeing staff, curriculum, and student outcomes. Served as primary point of contact for students, parents, and staff and implemented procedures to improve day-to-day efficiency.

Academic Operations Team Leadership Scheduling Conflict Resolution Problem Solving Budgeting Performance Reviews Stakeholder Management

Hospitality Department Manager

Mystic Lake Casino Hotel

Jan 2015 - Jan 2021 (6 years)

Managed daily hospitality department operations and maintained guest service standards. Trained, scheduled, and supervised staff across shifts while coordinating with housekeeping, front desk, and food & beverage teams.

Operations Management Guest Service Team Supervision Scheduling Shift Coordination Performance Reviews

Shift Supervisor

Enterprise Car Rental

Jan 2011 - Jan 2015 (4 years)

Supervised daily shift operations, including staff coordination and customer transactions. Trained new employees on rental procedures and customer service standards and resolved customer issues to maintain client satisfaction.

Supervisory Leadership Customer Service Issue Resolution Scheduling

Building Materials Specialist

The Home Depot

Jan 2006 - Jan 2010 (4 years)

Provided product knowledge and guided customers on building materials and project planning. Assisted customers with product selection and order fulfillment while maintaining stock levels and merchandising.

Product Knowledge Order Fulfilment Merchandising Stock Management Retail Operations

Cashier

Noodles & Company

Jan 2003 - Jan 2006 (3 years)

Processed customer orders and payments accurately and efficiently in a fast-paced restaurant environment. Provided friendly, prompt customer service while maintaining front-of-house organization.

Cash Handling Order Processing Customer Service Fast Paced