Open to opportunities

Mohamad Omar Hawshi

@mohamadomarhawshi

Message

Biomedical engineer with software testing and customer-support expertise.

Germany

Message

What I'm looking for

I seek roles combining biomedical engineering, software testing, and customer-facing responsibilities where I can improve product quality and patient outcomes while growing in technical leadership.

I am a biomedical/electronic engineer with practical experience in software testing, IT system installation, and customer support across healthcare and production environments.

At PTW Freiburg I perform software testing, generate test cases, conduct regression testing, and assist in installation and qualification of IT systems in production departments.

Previously I provided first-level technical support, managed field service teams, documented solutions, and earned recognition for customer service excellence.

I bring strong troubleshooting, communication, and project coordination skills, and I am passionate about applying technology to improve patient care and healthcare systems.

Experience

Work history, roles, and key accomplishments

Current

Production & Quality Specialist

Current

PTW Freiburg GmbH

Jan 2022 - Present (3 years 8 months)

Execute software testing and qualification for production IT systems, generating test cases, reporting and verifying bug fixes, and ensuring qualified installations across production departments to maintain product quality and compliance.

Software Testing Regression Testing Bug Reporting Collaboration Quality Assurance

Customer Support Specialist

Digitalinks

Jan 2015 - Dec 2020 (5 years 11 months)

Provided first-level technical support via phone, email, and chat, resolved product issues, maintained high customer satisfaction, documented solutions, and managed field service team operations.

Technical Support Troubleshooting Customer Service Escalation Management Team Coordination Remote Support

Education

Degrees, certifications, and relevant coursework

iOR Language School

German B2 Language Certificate, German Language

2020 - 2021

Completed German language studies resulting in a B2 language certificate between August 2020 and November 2021.

Lebanese International University

Bachelor of Science, Electronic Engineering (Biomedical emphasis)

2013 - 2018

Completed a Bachelor of Science in Electronic Engineering with emphasis on biomedical engineering, covering electronic and life sciences topics.

Rafik Al-Hariri Official Secondary School

Lebanese Baccalaureate of Secondary Education, Life Sciences

Completed the Lebanese Baccalaureate of Secondary Education with emphasis on life sciences; recognized by the German Central Office for Foreign Education.