Dhanalakshmi Ravichandran
@dhanalakshmiravichan
Experienced QA Engineer and Customer Support Specialist.
GermanyWhat I'm looking for
I am a dedicated QA Engineer and Customer Support Specialist with over 10 years of system-level testing experience in automotive infotainment and home entertainment systems, complemented by 3 years in aviation customer service. My expertise lies in pre-certification testing for platforms such as Apple CarPlay, Android Auto, and streaming services like Apple Music and Dolby Atmos. Currently, I work as a freelance QA tester, providing functional, usability, and exploratory testing services to clients worldwide.
Throughout my career, I have demonstrated a strong ability to deliver actionable insights, having reported up to 6 validated bugs per task hour while ensuring software quality and user experience. My role at Cinemo GmbH involved leading pre-certification testing for major OEMs, where I designed and executed test plans based on certification standards, coordinated with clients, and delivered over 8 test reports daily. I thrive in dynamic environments and am passionate about enhancing customer experiences through meticulous testing and feedback.
Experience
Work history, roles, and key accomplishments
Freelance Tester
Helion Research
Apr 2025 - Present (3 months)
Conducted in-store and remote mystery shopping assignments to evaluate customer service quality, staff behavior, and compliance with brand standards. Compiled structured evaluation reports with observations, ratings, and actionable feedback for clients.
Freelance Tester
Tryber
Apr 2024 - Present (1 year 3 months)
Performed mystery call evaluations across multiple workstations, delivering precise and structured reports while ensuring consistency, clarity, and professionalism under repetitive conditions. Delivered timely and high-quality insights that supported clients in enhancing their customer experience strategies.
Freelance Tester
Testlio
Apr 2024 - Present (1 year 3 months)
Performed functional and usability testing for mobile and web applications, delivering actionable reports with validated bugs per task hour. Reported issues with detailed logs, screenshots, and replication steps, ensuring software quality and user experience.
Certification Test Engineer
Cinemo GmbH
Jun 2020 - Present (5 years 1 month)
Led pre-certification testing for Apple Music, CarPlay, Android Auto, Dolby Atmos, and Amazon Music on infotainment systems for major OEMs. Designed and executed test plans and test cases in TestRail based on Apple and Google certification standards, logging issues via JIRA.
Customer Service Executive
Indigo Airlines
Jul 2016 - Present (9 years)
Managed flight gate allocation and bay mapping at the Airport Operations Control Center under strict timelines. Handled end-to-end passenger service operations, including reservations, rescheduling, cancellations, check-in, and boarding.
System-Level Testing Engineer
Jasmin Infotech
Jun 2013 - Present (12 years 1 month)
Worked on end-to-end testing and certification of home entertainment and automotive audio systems across multiple global brands. Played a key role in projects involving Dolby, DTS, Cambridge Audio, and Pioneer, focusing on black-box testing and certification validation.
Education
Degrees, certifications, and relevant coursework
Volkshochschule (VHS)
German Language Studies, German Language
2019 - 2020
Grade: Level B1 – Certified
Completed German Language Studies up to Level B1, achieving certification. Focused on developing proficiency in everyday and workplace communication scenarios.
SUSathyabama University
Bachelor of Engineering, Electronics and Communication Engineering
2014 - 2017
Pursued a Bachelor of Engineering with a specialization in Electronics and Communication Engineering. Gained foundational knowledge and practical skills in electronic systems and communication technologies.
Dr. Dharmambal Government Polytechnic College
Diploma, Electronics and Communication Engineering
2010 - 2013
Completed a Diploma in Electronics and Communication Engineering. Acquired essential technical skills and theoretical understanding in the field.
Availability
Location
GermanyAuthorized to work in
Job categories
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