Moe Sidawy

I am a dedicated Senior Technical Support Specialist with a proven track record of resolving complex customer issues efficiently. Currently, I work at Odoo, where I leverage my expert-level understanding of their comprehensive software system to assist clients with various functionalities, including CRM, Accounting, and eCommerce. My role involves not only troubleshooting but also collaborating with engineering and product teams to ensure timely resolutions within service level agreements.

Before my current position, I honed my skills as a General Manager at Simple Pleasures Cafe, where I developed customized training strategies for staff and generated new business leads. My experience in IT support further solidified my technical abilities, allowing me to provide on-site troubleshooting and support for various systems. I am passionate about utilizing my critical thinking and communication skills to enhance customer satisfaction and drive operational efficiency.