Modina Nadaf

I am a customer-focused Manager with over 7 years of experience in business development and more than 3 years in logistics and supply chain management. My career has been dedicated to enhancing customer experiences through effective management of customer service operations, freight dispatch, and key account management. I have a proven track record of driving cost savings and efficiency improvements while managing high-volume escalations.

Currently, I lead customer service operations at Delhivery Limited, where I ensure high service quality through rigorous training and audits. My role involves implementing shipment rescue mechanisms and optimizing workflows to enhance operational performance. I thrive in collaborative environments, working closely with cross-functional teams to improve the logistics and customer service ecosystem.

My previous experience as a Team Lead at Amazon Transportation Services allowed me to supervise last-mile logistics and manage a large team effectively. I have successfully handled significant projects, such as the Amazon Great Indian Festival, ensuring timely order fulfillment and SLA compliance. I am passionate about leveraging my skills in data analysis and process optimization to drive strategic improvements in service operations.