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mmakoma maake

@mmakomamaake

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Supply Chain Planner at Bidvest-Home of Living Brands who reduced forecast error by 15% and held aged stock below 6.2%.

South Africa

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At Bidvest-Home of Living Brands, I build demand forecasts using historical sales, market trends, and customer input. I use Excel, QlikView, and Netstock to identify trends and forecasting gaps.

I managed aged stock against the company’s 8% SOHV target and kept it below 6.2% across 12 consecutive months. Working with sales, marketing, and procurement, I synchronized demand plans with product launches and reduced forecast error by 15%.

I also identified shipping disruptions and implemented corrective actions that reduced repeat supply chain issues by 30%. My work includes planning and KPI reporting, purchase-order tracking, import documentation, and coordination with internal teams and freight partners.

Earlier at Bidvest-Home of Living Brands, I supervised a two-agent voucher administration and inbound call center team, improving call handling standards and reducing complaint escalations by 70%. I’m completing a Higher Certificate in Supply Chain Management at Mancosa.

Experience

Work history, roles, and key accomplishments

Current

Supply Chain Planner

Current

Bidvest - Home of Living Brands

Feb 2024 - Present (2 years 8 months)

Build demand forecasts from historical sales data and market trends using statistical models and tools including Excel, QlikView, and Netstock. Managed aged stock against the company's 8% Stock-on-Hand-Value target, consistently holding aged stock below 6.2% across 12 consecutive months.

Demand Forecasting Inventory Management Aging Stock Management Data Analysis Excel Qlikview Sage X3 Netstock Supply Chain Optimization Cross functional Coordination Procurement Reporting KPI Reporting Supplier Coordination Import Documentation Purchase Order Management

Voucher Administration Supervisor

Bidvest - Home of Living Brands

Sep 2022 - Jan 2024 (1 year 4 months)

Led a nationwide voucher administration and inbound call center team of 2 agents, improving call handling standards and reducing complaint escalations by 70%. Redesigned the nationwide voucher and installation-scheduling process, cutting processing turnaround time.

Team Leadership Call Center Management Process Improvement Customer Service Sage X3 Voucher Management Scheduling

Internal Sales Consultant

Bidvest - Home of Living Brands

Apr 2018 - Nov 2021 (3 years 7 months)

Processed sales orders and managed customer accounts on Sage X3, supporting on-time delivery and accurate order fulfillment for the sales team. Acted as liaison between sales, finance, and logistics on order and delivery queries, resolving customer complaints and stock/price disputes.

Sales Operations Order Management Customer Relationship Management Sage X3 Logistics Coordination Complaint Resolution

Administrator

Department of Sport, Recreation, Arts and Culture

Mar 2016 - Apr 2017 (1 year 1 month)

Coordinated the club development program across multiple clubs, compiling weekly, monthly, and quarterly reports for stakeholders and EPWP workers. Organized meetings, workshops, and training sessions for coaches, athletes, and administrators.

Program Coordination Reporting Event Organization Stakeholder Management