Mishaella Igiozee
@mishaellaigiozee
Detail-oriented AI quality evaluator and content moderator with 5+ years' experience.
NigeriaWhat I'm looking for
I am a detail-oriented AI quality evaluator and content moderator with over five years supporting AI systems, moderating digital content, and delivering high-quality customer support.
I have evaluated data against strict guidelines for ad relevance and AI model ratings, consistently meeting productivity and accuracy benchmarks in fully remote environments.
My background includes manual and exploratory testing, data analysis, defect management, and providing cross-functional feedback to improve UI/UX and algorithm performance.
I pride myself on maintaining high CSAT and first-contact resolution rates, enforcing platform policies with consistent judgment, and adhering to SLAs while managing high-volume workloads.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Greenville MFB
Jan 2023 - Dec 2024 (1 year 11 months)
Managed high-volume inbound inquiries via phone, email, and chat, achieving a 94% CSAT and improving first-contact resolution while tracking cases to meet SLA requirements.
Content Moderator
TechHive Digital
Jan 2021 - Dec 2023 (2 years 11 months)
Reviewed high volumes of user-generated content (text, image, video) to enforce platform policies, flagging and escalating harmful content while meeting daily moderation and quality targets.
Software Tester
Utest / Applause
Feb 2020 - Oct 2023 (3 years 8 months)
Executed manual and exploratory testing for web and mobile apps, analyzed performance data, and documented defects with reproduction steps and logs to drive product quality improvements.
AI Quality Evaluator
Appen
Jan 2018 - Dec 2022 (4 years 11 months)
Evaluated online advertisements for relevance, accuracy, and policy compliance, improving ad-serving algorithms and consistently meeting productivity and quality benchmarks in a remote role.
Education
Degrees, certifications, and relevant coursework
LULagos State University
Bachelor of Science, Biology
Completed a Bachelor of Science in Biology at Lagos State University, awarded in 2024.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Mishaella?
You can contact Mishaella and 90k+ other talented remote workers on Himalayas.
Message MishaellaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
