Milos Stepanovic
@milosstepanovic
Experienced IT operations engineer specializing in network infrastructure, systems troubleshooting, and field support.
SerbiaWhat I'm looking for
I am an IT operations engineer with extensive hands-on experience installing and maintaining network and server infrastructure, troubleshooting Linux systems, and supporting global customers. I have executed field missions, supervised contractors, and provided training for new hires.
My background includes roles as a VACops/IT OPS engineer and Cisco VISE and NOC engineer, working with Cisco, Meraki, Juniper, VeloCloud, GPON, and virtualization platforms. I have a track record of creating documentation, restoring services remotely, sourcing hardware, and optimizing local service providers.
I hold a Master of Science in Mechanical Engineering and certifications including CCNA and Fortinet. I seek opportunities where I can apply my technical depth, mentor junior staff, and contribute to reliable, scalable infrastructure deployments.
Experience
Work history, roles, and key accomplishments
IT Ops (VACops Engineer)
TLS Contact
Mar 2023 - Present (2 years 6 months)
Installed and maintained IT infrastructure including network, servers and racks; troubleshot and upgraded systems, tested new hardware and technologies, supervised contractors and delivered training for new hires during domestic and international missions.
NCDelivered and executed action plans for part replacement and remote service restoration, provided product training and documentation, and mentored junior engineers while supporting Cisco product families globally.
NCHandled ServiceNow ticketing for 50+ customers, monitored networks, configured devices via VeloCloud Orchestrator and worked with Cisco, Meraki, Juniper and Vyatta platforms to maintain SD‑WAN and network services.
Help Desk Administrator
Orion Telekom
Jan 2017 - Jan 2019 (2 years)
Provided technical and logistical field support, monitored system alarms, and maintained GPON and wireless network infrastructure using Mikrotik, Ubiquiti, Cambium and other carrier-grade equipment.
Technical Support Engineer
Orion Telekom
Jan 2016 - Jan 2017 (1 year)
Supported internet, IPTV and VoIP services (ADSL, wireless, CDMA), configured switches/routers/access points and performed hardware and application troubleshooting for WAN/LAN/Wi‑Fi setups.
Education
Degrees, certifications, and relevant coursework
UEUniversity of Belgrade, Faculty of Mechanical Engineering
Master of Science, Mechanical Engineering
Completed an MSc in Mechanical Engineering at the Faculty of Mechanical Engineering, University of Belgrade.
Availability
Location
SerbiaAuthorized to work in
Job categories
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