Open to opportunities

Mike User

@mikeuser21

I’m an Order Management & Logistics professional who delivers accurate, KPI-driven fulfillment across ecommerce and enterprise systems.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own end-to-end order management and logistics, keep SAP/Salesforce processes accurate, and consistently meet KPI/SLA targets while supporting ecommerce and global brands.

I’m a results-driven Order Management & Logistics professional with 15+ years of experience across ecommerce, healthcare insurance, retail, and banking. I’m known for end-to-end execution—order lifecycle processing, proactive customer updates, and fast resolution of backorders—while maintaining full data accuracy.

In my current role as an Order Management Specialist & Logistics Coordinator, I process 100+ daily orders through SAP (manual and web channels). I manage order entry, release, invoicing, and eBiz payment collection (pre-authorization and down payments), while coordinating cross-country inventory transfers and generating FedEx/UPS freight quotes and shipping labels.

I also bring hands-on ecommerce operations experience from managing Etsy and Shopify storefronts, improving listings, and coordinating suppliers and customer communications. Across customer-facing roles, I’ve supported teams handling high-volume inquiries and claims, using Salesforce and strict compliance processes to protect service quality and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Order Management & Logistics

Current

Satellite Office

Aug 2025 - Present (11 months)

Processed 100+ daily orders in SAP via manual and web channels while maintaining data accuracy. Managed the full order lifecycle and coordinated cross-country inventory transfers using FedEx/UPS while meeting KPIs and SLAs.

SAP ERP Order Management Logistics Coordination UPS Cross Country Fulfillment Invoice Processing

Ecommerce Operations & Marketplace

OnlineJobs.PH

Aug 2023 - Jul 2025 (1 year 11 months)

Managed Etsy and Shopify storefront operations including product listings, order processing, supplier coordination, and customer communications. Created conversion-optimized listings and marketing graphics to drive sales performance.

Etsy Shopify Product Listing Order Processing Supplier Coordination Customer Communications

CSR – Healthcare Insurance Claims

WNS

Dec 2020 - Jul 2023 (2 years 7 months)

Handled high-volume workers' compensation and employment insurance calls and processed multi-patient claims with documentation compliance.

Insurance Claims Processing Workers’ Compensation Employment Insurance Multi Patient Claim Handling

Retail Customer Experience Specialist

Alta Resources

Apr 2020 - Nov 2020 (7 months)

Supported Adidas customers via calls, live chat, and email using Salesforce. Processed orders, resolved returns, and contributed to revenue through cross-selling.

Salesforce CRM Customer Support Live Chat Email Support Order Processing Returns Management Cross Selling

CSR – Banking & Credit Card Services

Millennium 1 Solutions

Feb 2018 - Nov 2019 (1 year 9 months)

Managed credit card accounts and performed fraud investigations and balance transfers under strict compliance protocols.

Fraud Investigation Balance Transfers & Compliance Customer Service

Freelance Ecommerce Ops Specialist

Upwork

Jan 2016 - Jan 2018 (2 years)

Provided remote ecommerce operations support, including order management, customer communications, and product listing assistance for international clients.

Order Management Customer Communications E Commerce Operations