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Miguel Urbina

@miguelurbina

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QA Analyst at Citi who validated banking APIs and microservices and tracked 300+ defects to resolution.

Chile

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At Citi, I owned quality for business-critical internal applications through functional, exploratory and regression testing. I validated APIs and microservices with Postman, checked backend data with Oracle SQL and MongoDB, and tracked more than 300 defects to resolution in Jira.

At Tata Consultancy Services (TCS), I designed and executed test plans across Agile and Waterfall projects and defined a Jira-based bug-management protocol adopted as the client project's standard. My experience also includes testing digital banking systems and telecom services, and coordinating QA teams and delivery expectations with global teams.

Experience

Work history, roles, and key accomplishments

Current

Independent Life & Executive Coach

Current

Self Employed

Sep 2015 - Present (11 years 1 month)

Delivered 15+ talks and workshops on leadership, wellbeing and service quality for companies and groups of up to 30 people. Supported 2 companies in setting and tracking monthly, quarterly and annual goals.

Coaching Leadership Wellbeing Service quality Workshops Goal Setting Trackings

Apps Dev Programmer Analyst 2 (QA Lead)

Citi

Jan 2022 - Mar 2026 (4 years 2 months)

Owned quality for business-critical internal applications with impact across the Americas, Europe and Asia through functional, exploratory and regression testing. Validated APIs and microservices with Postman and verified backend data integrity with Oracle SQL and MongoDB.

Functional Testing Exploratory testing Regression Testing API Testing Postman Oracle SQL MongoDB Jira Confluence Scrum Kanban Defect Management SLA Management ETA Management Knowledge transfer

QA Analyst, Certified Quality Engineer

Tata Consultancy Services (TCS)

Jun 2019 - Jan 2022 (2 years 7 months)

Designed and executed test plans in Agile and Waterfall environments, from requirements analysis to defect closure. Defined the Jira-based bug detection and management protocol adopted as the client project's standard.

Test Planning Test Execution Agile Waterfall Jira Defect Management Integration Testing Regression Testing Postman Web Services KPI Alignment

Corporate Trainer

EDUTECNO

Sep 2018 - Dec 2018 (3 months)

Designed and delivered IT, Office, soft-skills and leadership courses for corporate clients; managed assessments through Chile's SENCE system.

Training IT Office Soft Skills Leadership Sense

Senior Functional QA Analyst

CIXNUS Ltda.

Apr 2017 - Oct 2018 (1 year 6 months)

Planned and executed testing of the bank's digital systems, reporting directly to the Development Management team. Managed test plans, incident reporting and follow-up in Jira, coordinating with multiple bank areas.

Functional Testing Test Planning Test Execution Jira Incident Management Banking Digital Systems

English Teacher

Centro Venezolano Americano (CVA)

Jan 2012 - Sep 2016 (4 years 8 months)

Prepared 300+ children, teenagers and adults to achieve CEFR B2 certification.

English Teaching CEFR Assessment B2 Certification Student Preparation

Coaching Trainer

PSY Group International

Sep 2015 - Apr 2016 (7 months)

Trained 40 participants in Fundamental Coaching Skills and Life Coaching.

Coaching Training Life Coaching Coaching Fundamentals

Senior Test Analyst

DBAccess

Jan 2015 - May 2015 (4 months)

Designed and executed test cases and test execution manuals for the Central Bank of Venezuela tower access-control system, released to production in 4 months.

Test Case Design Test Execution Test documentation Access control systems

Senior Consultant / Functional Analyst

PwC Venezuela

Sep 2013 - Jan 2015 (1 year 4 months)

Uncovered billing errors in a telecom client's roaming and data charging processes, enabling recovery of over USD 500,000 per quarter. Produced analyses, statistics and recommendations for senior management.

Functional Analysis Billing Analysis Data Analysis Telecommunications Recommendations Continuous Evaluation

Senior Test Analyst

FYC Soluciones Integrales

Jun 2010 - Aug 2013 (3 years 2 months)

Led test teams of 3–10 people; executed 60+ test cases per day and closed 15+ projects ahead of schedule. Managed client relationship, negotiation and decision-making to meet deadlines.

Test Leadership Test Execution Test case execution Client Management Negotiation Decision making Project Management