Open to opportunities

Miguel dos Santos

@migueldossantos

Message

Delivery and safety-focused professional who uses GPS, customer service, and digital media skills to deliver results.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can ensure safe, on-time delivery using GPS, strengthen customer experience, and contribute to brand growth through digital communication and video editing.

I operate delivery vehicles in accordance with local traffic laws and safety standards, using GPS for accurate navigation. I make sure customers receive orders in a timely manner while providing excellent service at every opportunity.

I also support brand performance by managing social media presence and leading digital communication strategies. I focus on clear, consistent messaging that helps drive engagement and strengthen outcomes.

Beyond logistics, I bring professional camera operation and video editing experience for high-traffic broadcast media. I enjoy combining operational reliability with content production skills to deliver work that performs under real-world demands.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

LusoBoavista

Mar 2024 - Present (2 years 3 months)

Managed daily business workflows and logistics for a service firm, ensuring project deadlines were met with high precision. Acted as primary point of contact for international clients, negotiating contracts and project scopes in Portuguese and English.

Strategic Operations Workflow Management Logistics Coordination Client Contract Negotiation Project Scope Management Portuguese English Deadline Management Stakeholder Communication

Current

Property & Media Manager

Current

Vila Cristina

Feb 2024 - Present (2 years 4 months)

Directed day-to-day operations for a luxury rental property, including booking systems and financial reporting. Designed and executed marketing and social media strategies to increase occupancy, while managing end-to-end guest experiences remotely and resolving complex logistical issues.

booking systems Luxury Property Operations Booking Systems Financial Reporting Marketing Campaigns Social Media Strategy Guest Experience Management Remote Issue Resolution Occupancy Optimization

Operations Supervisor

UPS

Sep 2023 - Jul 2025 (1 year 10 months)

Managed day-to-day operations of a large team, providing guidance to keep workflow efficient. Oversaw training and performance management, planned and scheduled work assignments, conducted performance reviews, and resolved customer service issues quickly.

Team Leadership Training & Coaching Performance Management Operational Planning Work Scheduling Customer Service Problem Solving Workforce Management Process Execution

Delivery Driver

UPS

Jun 2020 - Sep 2023 (3 years 3 months)

Operated delivery vehicles in accordance with local traffic laws and safety standards while using GPS for accurate navigation. Ensured timely customer deliveries and provided excellent service.

Delivery Operations Vehicle Safety Compliance Route Planning Time Management Customer Service On Time Delivery GPS navigation

Social Media Coordinator

ADI Solution Services Union

Dec 2018 - Jan 2020 (1 year 1 month)

Managed social media presence and digital communication strategies to enhance brand performance. Supported online brand activity by maintaining consistent digital messaging and engagement.

Social Media Management Digital Communication Strategy Brand Performance Content Coordination Online Presence Management Audience Engagement

Camera Operator & Video Editor

Media Consult - RTP Internacional

Apr 2018 - Nov 2018 (7 months)

Performed production, camera operation, and video editing for documentaries focused on the Portuguese community in the U.S. Contributed to the documentary production about Portuguese politicians in the U.S., titled “VOTE in U.S.”

Camera Operation Video Editing Documentary Production Broadcast Media Production Videography Post Production Editing

Camera Operator & Video Editor

Correio da Manhã TV

Jun 2013 - Apr 2018 (4 years 10 months)

Provided professional camera operation and video editing for high-traffic broadcast media. Produced broadcast-ready video content through end-to-end filming and editing workflows.

Camera Operation Video Editing Broadcast Production Media Post Production Videography High Throughput Content Editing

Education

Degrees, certifications, and relevant coursework

Thomas Edison State University

Bachelor of Science, Business Administration

2022 - 2026

Bachelor of Science in Business Administration with coursework in business principles, leadership, marketing, finance, accounting, and operations management. Focused on leadership, KPI analysis, strategic planning, and workflow optimization.