Rafaella Willik

Adaptation of long-form content into short-form videos through selection of relevant excerpts. Editing of short-form content with attention to pacing, structure, captions and audience retention.

Video production and editing, photography, photo editing and graphic design for brand communication and promotional purposes. Development of creative concepts and social media content tailored to each brand's communication needs.

Management of the order fulfilment process, including product preparation, shipment organisation and related documentation. Customer support and management of product information across online platforms, including price and description updates.

Management of front office operations, including customer service, cash handling, payments, reservations and bookings across different platforms. Coordination of daily operations, including facility opening and closing procedures, and preparation of spaces and equipment for classes, activities and events.

Video recording of interviews, concerts, events and news reports, both in studio and on location, including camera operation for live event broadcasts. Development of content concepts and production proposals in collaboration with management.

Promotion and sale of official Sport Lisboa e Benfica merchandise in the stadium's VIP boxes and lounges. Presentation of Port wine brands through tastings and sampling sessions, including personalised customer service and purchasing advice.

Completed the Tourism Technician Course at Santa Maria Highschool.

Completed a course in Massage Therapy and Physiotherapy Assistance, including a work placement at Corpoterapia Clinic, Mafra.

Pursued studies in Applied Languages at Universidade Aberta, Lisboa.