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Michelle JumboMJ
Open to opportunities

Michelle Jumbo

@michellejumbo

Resourceful Virtual Assistant with a commitment to business growth.

Nigeria
Message

What I'm looking for

I am looking for a role that values proactive support and offers opportunities for professional growth.

I am a resourceful Virtual Assistant with over 3 years of experience providing high-level administrative and customer support to various sectors, including construction, travel, and real estate. My commitment to supporting business growth through reliable and proactive virtual assistance has been a cornerstone of my professional journey.

In my current role as an Executive Virtual Assistant at Bonny Royal Farm, I successfully managed over 20 email accounts, boosting response efficiency and client satisfaction by 25%. I also scheduled and organized more than 20 meetings monthly, significantly reducing conflicts and enhancing communication. My efforts in conducting market research have contributed to a 15% increase in client acquisition, showcasing my ability to drive results through strategic support.

Previously, as an Administrative Assistant at Laviv Travels Limited, I coordinated executive travel arrangements that saved 15% in travel costs while improving overall satisfaction. My skills in design using Canva have allowed me to create impactful marketing materials, further enhancing the reach of the organizations I support. I am dedicated to continuous improvement and delivering exceptional service in every task I undertake.

Experience

Work history, roles, and key accomplishments

BF
Current

Executive Virtual Assistant

Bonny Royal Farm

Oct 2024 - Present (1 year 8 months)

Managed over 20 email accounts, improving response efficiency and client satisfaction by 25%. Scheduled and organized more than 20 meetings monthly, reducing conflicts by 30% using Google Calendar. Conducted market research and generated reports, contributing to a 15% increase in client acquisition.

LL

Administrative Assistant

Laviv Travels Limited

Feb 2024 - Dec 2024 (10 months)

Coordinated executive travel arrangements, saving 15% in travel costs while improving satisfaction. Designed branded brochures and social media graphics using Canva to enhance marketing reach. Introduced feedback systems that cut customer escalations by 35%.

RL

Virtual Assistant / Customer Care Support

Rinnes Property and Investment Limited

Jan 2023 - Jan 2024 (1 year)

Achieved 95% customer satisfaction by resolving inquiries efficiently. Managed internal email systems and implemented filing systems for streamlined documentation. Enhanced productivity by reducing admin task turnaround time by 20%.

Education

Degrees, certifications, and relevant coursework

IU

Ignatius Ajuru University

B.Sc (Education), Education

Studied for a Bachelor of Science degree with a focus on Education.

Tech stack

Software and tools used professionally

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