Michelle Jumbo
@michellejumbo
Resourceful Virtual Assistant with a commitment to business growth.
What I'm looking for
I am a resourceful Virtual Assistant with over 3 years of experience providing high-level administrative and customer support to various sectors, including construction, travel, and real estate. My commitment to supporting business growth through reliable and proactive virtual assistance has been a cornerstone of my professional journey.
In my current role as an Executive Virtual Assistant at Bonny Royal Farm, I successfully managed over 20 email accounts, boosting response efficiency and client satisfaction by 25%. I also scheduled and organized more than 20 meetings monthly, significantly reducing conflicts and enhancing communication. My efforts in conducting market research have contributed to a 15% increase in client acquisition, showcasing my ability to drive results through strategic support.
Previously, as an Administrative Assistant at Laviv Travels Limited, I coordinated executive travel arrangements that saved 15% in travel costs while improving overall satisfaction. My skills in design using Canva have allowed me to create impactful marketing materials, further enhancing the reach of the organizations I support. I am dedicated to continuous improvement and delivering exceptional service in every task I undertake.
Experience
Work history, roles, and key accomplishments
Executive Virtual Assistant
Bonny Royal Farm
Oct 2024 - Present (1 year 8 months)
Managed over 20 email accounts, improving response efficiency and client satisfaction by 25%. Scheduled and organized more than 20 meetings monthly, reducing conflicts by 30% using Google Calendar. Conducted market research and generated reports, contributing to a 15% increase in client acquisition.
Administrative Assistant
Laviv Travels Limited
Feb 2024 - Dec 2024 (10 months)
Coordinated executive travel arrangements, saving 15% in travel costs while improving satisfaction. Designed branded brochures and social media graphics using Canva to enhance marketing reach. Introduced feedback systems that cut customer escalations by 35%.
Virtual Assistant / Customer Care Support
Rinnes Property and Investment Limited
Jan 2023 - Jan 2024 (1 year)
Achieved 95% customer satisfaction by resolving inquiries efficiently. Managed internal email systems and implemented filing systems for streamlined documentation. Enhanced productivity by reducing admin task turnaround time by 20%.
Education
Degrees, certifications, and relevant coursework
Ignatius Ajuru University
B.Sc (Education), Education
Studied for a Bachelor of Science degree with a focus on Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Michelle?
You can contact Michelle and 90k+ other talented remote workers on Himalayas.
Message MichelleGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
