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Michelle Joseph

@michellejoseph

I am a detail-oriented compliance and quality assurance professional in healthcare.

United States
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What I'm looking for

I seek a mid-level healthcare compliance or QA role where I can lead teams, strengthen regulatory adherence, streamline processes using Lean Six Sigma, and support federal/state contract compliance in a collaborative, growth-oriented organization.

I am a compliance and quality assurance professional with three years' experience in healthcare regulations, government contract compliance, and risk management. I lead and mentor analysts, driving a 30% improvement in submission accuracy and a 25% reduction in error-related rework.

I apply Lean Six Sigma principles to streamline documentation workflows, reducing turnaround time by 15% while identifying compliance risks and corrective actions. I manage government contract deliverables and regulatory submissions, consistently meeting 100% of deadlines.

I conduct HIPAA compliance reviews, quality assurance audits of medical records, and collaborate with clinical teams to ensure documentation aligns with federal and state guidelines. I am skilled with EMR systems such as eClinicalWorks, Epic, and MDE4Vets, and I hold Lean Six Sigma Yellow Belt certification (CSSC) with a B.S. in Healthcare Management in progress.

Experience

Work history, roles, and key accomplishments

Deloitte logoDE
Current

Quality Assurance Analyst - Team Lead

Deloitte

Oct 2022 - Present (2 years 11 months)

Led and mentored a team of analysts, improving submission accuracy by 30% and reducing error-related rework by 25%; applied Lean Six Sigma to cut documentation turnaround time by 15% and met 100% of government contract deadlines.

MI

Lead Medical Assistant

Magruder Eye Institute

Aug 2019 - Feb 2020 (6 months)

Monitored and resolved EMR data discrepancies to ensure documentation accuracy and compliance, supported clinical teams, and contributed to a 10% increase in clinic productivity.

Education

Degrees, certifications, and relevant coursework

Capella University logoCU

Capella University

Bachelor of Science, Health Care Management

Bachelor of Science in Business with a focus in Health Care Management, expected graduation in 2025.

AC

American College for Medical Careers

Associate of Health Science, Health Science

Completed an Associate of Health Science degree at the American College for Medical Careers in 2017.

Tech stack

Software and tools used professionally

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Michelle Joseph - Quality Assurance Analyst - Team Lead - Deloitte | Himalayas