Michel Clark

Operated LTL and hazardous materials routes in compliance with DOT regulations, coordinated routing with dispatch, and maintained logs and compliance documentation to ensure on-time deliveries and safety.

Coordinated warehouse and transportation operations using WMS, planned and manifested daily order waves, scheduled carriers, and generated performance reports to optimize shipment flow.

Assisted clients with benefits, Medicare, and eligibility inquiries, processed claims and resolved discrepancies while maintaining confidentiality and regulatory compliance.

Analyzed taxpayer financial data, prepared liens and levies, researched discrepancies, and ensured compliance with federal tax laws to resolve account issues.

Tracked shipments, resolved delivery issues, coordinated with dispatch for reattempts, and handled escalations to ensure timely delivery and customer satisfaction.

Processed workers' compensation claims, reviewed billing records and medical coding, and provided administrative support to improve claims processing accuracy.

Conducted quality inspections, documented defects, and performed high-volume data entry to support product quality and reporting.

Processed and sorted high volumes of domestic and international mail, operated mail processing equipment, trained seasonal employees, and advanced based on performance.

Grade: 3.0

Completed 25 credit hours in Business Administration with a reported GPA of 3.0.

Grade: 3.0

Completed 30 credit hours in Business Administration with a reported GPA of 3.0.

Grade: 3.0

Bachelor's Degree in Psychology with a minor in Sociology and a reported GPA of 3.0 (120 credit hours).