Open to opportunities

Michael Smith

@michaelsmith4

I identify vulnerabilities, strengthen client security, and resolve technical issues across networks, systems, and applications.

United States

Message

What I'm looking for

I'm seeking a forward-thinking organization where I can apply cybersecurity analysis and technical support skills to identify risks, strengthen security, communicate practical remediation, and continue growing in red-team and blue-team security work.

At Slick Solutions, I perform vulnerability scanning, penetration testing, firewall and VPN configuration, and security monitoring across client networks, systems, applications, cloud environments, and mobile apps.

I've helped decrease phishing attack reports by 50% through staff mentoring and identified and patched eight mobile application vulnerabilities involving customer personal data. I communicate findings and remediation recommendations with senior team members, software testers, and developers.

At Systech, I provide Tier 1 and Tier 2 support for more than 200 end users, resolving hardware, software, network, VPN, firewall, VoIP, and cloud application issues across Windows, macOS, and Linux.

I'm an Emory Cybersecurity Bootcamp graduate who brings hands-on red-team and blue-team practice, including Splunk, Wireshark, Nmap, Nessus, Metasploit, digital forensics, and phishing-risk mitigation.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Systech

Aug 2021 - Present (5 years)

Provided Tier 1 and Tier 2 technical support to over 200 end-users, resolving hardware, software, and network issues via phone, email, and remote tools. Managed ticketing systems and assisted with cloud application support and security protocols.

Technical Support Troubleshooting VPN VoIP Windows MacOS Linux Zendesk Freshdesk Microsoft 365 Google Workspace MFA

Current

Cyber Security Analyst/Operations Assistant

Current

Slick Solutions

Oct 2020 - Present (5 years 10 months)

Performed vulnerability scanning and data gathering, monitored client networks and systems, and simulated cyber-attacks to identify exploitable vulnerabilities. Reduced phishing attack reports by 50% through staff mentoring and patched eight mobile application vulnerabilities.

Vulnerability Scanning Penetration Testing Wireshark Network Monitoring Risk Mitigation Excel

Education

Degrees, certifications, and relevant coursework

Udemy

Professional Certification, Cybersecurity

2023 -

Enrolled in online CySA+ and Security+ courses for certification preparation.

Gwinnett Technical College

Associate of Applied Science, Computer Information Systems

2018 -

Pursuing a CIS degree program, with studies spanning from 2018 to 2019 and continuing in 2023.

Emory University

Cybersecurity Bootcamp, Cybersecurity

2022 - 2022

Activities and societies: Mastered Linux CLI, Python, Bash scripting; performed threat hunting with Splunk; practiced offensive techniques and mitigation using industry tools; used Wireshark and TCPDump for traffic analysis; familiar with Snort, Splunk, Wireshark, Burpsuite, Metasploit, Nessus, Nmap.

Completed a six-month immersive Cybersecurity Bootcamp powered by Fullstack Academy, gaining advanced red team/blue team skills and proficiency in security tools.