Michael Hanna

Led the case management and outpatient handling center, overseeing operations and ensuring efficient service delivery. Demonstrated strong leadership in a high-volume environment.

Handled client medication dispensing, resolved complaints, and managed active immunizations and insurance link issues. Provided direct patient care and customer service in a retail pharmacy setting.

Managed case management, patient support programs, and handled inpatient and outpatient claims. Monitored team schedules, conducted appraisals, and managed provider and fraud monitoring.

Served as an orthopedic resident, assisting in surgeries and managing post-operative patient care. Developed strong skills in surgical follow-up and patient management.

Processed prior authorizations for medical claims and resolved customer service issues as a TPA for Allianz Insurance Company. Gained expertise in claims processing and customer support.

Managed orthopedic outpatient and inpatient cases, providing consultations and assisting in surgical procedures. Gained experience in a fast-paced hospital environment.

Monitored immunization programs and managed the issuance of birth and death certificates. Played a key role in public health initiatives.

Grade: Very Good

Completed a Bachelor of Medicine, Bachelor of Surgery (M.B.BCh.) degree at the Faculty of Medicine. Achieved a 'Very Good' grade upon graduation in 2010.

Undertook an internship at Cairo University Learning Hospitals in 2011. Gained practical clinical experience across various medical departments.