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Michael Gutierrez

@michaelgutierrez1

IT Manager at Sunenergy1 who implemented zero trust and reduced helpdesk SLA times by over 25%.

At Sunenergy1, I streamlined helpdesk operations, reducing SLA times by over 25%, and implemented a zero-trust security framework to reduce cyber risk exposure.

I lead a team of two IT support staff and created automation tasks with PowerShell and Python. I also used Jamf Pro to manage and secure Apple devices and implemented a backup and testing routine.

Previously, at Amphenol RF, I implemented CrowdStrike Falcon and a SIEM system, coordinated incident response, and led NIST SP 800-53 compliance efforts. As an IT Support Specialist there, I created a Microsoft Deployment Toolkit imaging process for over 300 machines per deployment period.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Manager

Current

Sunenergy1

Feb 2023 - Present (3 years 8 months)

Streamlined helpdesk operations by reducing SLA times by over 25% and led technology refreshes for all users. Led a team of two IT support staff and implemented security measures including penetration testing, incident response, and business continuity planning.

PowerShell Python Jamf Zero Trust Penetration Testing Incident Response Business Continuity Phishing Simulations

IT Security Analyst

Amphenol RF

Mar 2022 - Feb 2023 (11 months)

Implemented and maintained CrowdStrike Falcon across the ecosystem and conducted penetration testing. Led compliance efforts with NIST SP 800-53 and coordinated incident response efforts to minimize security breaches.

CrowdStrike Falcon Cloud Security SIEM EDR MDM NIST SP 800 53 Penetration Testing Incident Response Vulnerability Assessment Python

IT Support Specialist

Amphenol RF

Jul 2016 - Mar 2022 (5 years 8 months)

Built, maintained, and distributed user equipment and served as team lead for interns. Created a computer imaging process using Microsoft Deployment Toolkit to image over 300 machines per deployment period.

Microsoft Deployment Toolkit Salesforce Lansweeper IAM hardware troubleshooting Ticketing Systems

Education

Degrees, certifications, and relevant coursework

CISA

Cybersecurity Practices for Industrial Control Systems, Cybersecurity

2023 -

Certified in Cybersecurity Practices for Industrial Control Systems from CISA, valid from April 2023 to present.

ISC2

Certified in Cybersecurity (CC), Cybersecurity

2024 -

Certified in Cybersecurity (CC) from ISC2, valid from July 2024 to present.

Utica University

Master of Science, Cybersecurity

Grade: 3.9

Graduated with a Master of Science in Cybersecurity, concentrating in Cyber Policy, with a GPA of 3.9. Thesis researched how governmental and regulatory decisions have created fragmented versions of the internet that cyber criminals exploit.