Micah SakwaMS
Open to opportunities

Micah Sakwa

@micahsakwa

Detail-oriented Civil Engineering graduate with strong problem-solving skills.

Kenya

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and problem-solving abilities in a supportive team environment.

I am a highly motivated and detail-oriented graduate in Civil Engineering, eager to transition into customer service. My strong problem-solving and communication skills have equipped me to handle customer inquiries effectively, ensuring satisfaction and resolution of issues.

As a quick learner with excellent interpersonal skills, I thrive in dynamic team environments. I am committed to contributing positively to any organization I join, leveraging my skills in customer relationship management and conflict resolution to foster a supportive and productive workplace.

Experience

Work history, roles, and key accomplishments

CA

Customer service executive

Calltronix

Mar 2025 - Jun 2025 (3 months)

Tracking customer payments and helping them troubleshooting technical problems through phone calls

Education

Degrees, certifications, and relevant coursework

Technical University of Mombasa logoTM

Technical University of Mombasa

Diploma, Civil Engineering

Completed a comprehensive curriculum in Civil Engineering, gaining foundational knowledge in structural design, construction management, and infrastructure development. Developed strong problem-solving and analytical skills applicable to real-world engineering challenges.

Technical university of Mombasa  logoTM

Technical university of Mombasa

Diploma , Civil engineering

2021 - 2024

Grade: 3.2

Graduated with a 3 year course diploma in civil engineering from Technical university of Mombasa.

Tech stack

Software and tools used professionally

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Micah Sakwa - Customer service executive - Calltronix | Himalayas