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Micaela Báez

@micaelabez

Functional Analyst and QA Analyst at Certius, testing 30+ Avaya IVR applications and designing bilingual conversational flows.

Argentina

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What I'm looking for

I’m open to QA, test automation, and conversational AI roles in any industry. I’m especially interested in roles that combine geoscience and technology, such as data, automation, and AI applied to earth sciences.

At Certius, I designed and executed functional test cases for 30+ custom Avaya IVR applications, as well as chatbots and end-to-end solutions for clients across banking, energy, insurance, telecommunications, and hospitality. I translated client needs into requirements, user stories, and acceptance criteria, and worked with clients and development teams through defect resolution and UAT.

I also designed bilingual English/Spanish IVR flows and chatbots, and automated repetitive tasks with Python, Power Automate, n8n, and Claude Code, saving over 4 hours per week. Earlier, at Universidad de Buenos Aires, I processed and visualized oil production data for research applying machine learning and virtual reality to hydrocarbon reservoir analysis; I’m interested in QA, test automation, conversational AI, and technology applied to earth sciences.

Experience

Work history, roles, and key accomplishments

Analista funcional, QA & Conversational Designer

Certius

Oct 2022 - Oct 2026 (4 years)

Designed and executed functional test cases for 30+ custom IVR applications built on Avaya, as well as chatbots and end-to-end solutions for domestic and international clients in banking, energy, insurance, telecommunications, and hospitality.
Gathered client needs and translated them into functional requirements, user stories, and acceptance criteria. Acted as the liaison between clients and deve

Technical Assistant

Universidad de Buenos Aires

Aug 2019 - Dec 2022 (3 years 4 months)

Compiled, processed, and visualized oil production data using Python and Excel for an interdisciplinary research project focused on applying virtual reality, augmented reality, and machine learning to hydrocarbon reservoir observation.

Teaching Assistant

Universidad de Buenos Aires

Aug 2019 - Dec 2021 (2 years 4 months)

Ad honorem teaching assistant at Petroleum Geology course, part of the Petroleum Engineering career at FIUBA.

Expositora

Tecnópolis

Jul 2016 - Aug 2016 (1 month)

Expositora en stands del Área de Ciencias Naturales (Acuario, Bichos, Biocombustibles, CONAE, Evolución, y Paleontología)

Expositora

Semana de las Ciencias de la Tierra

May 2016 - May 2016 (0 months)

Tareas de divulgación científica como expositora en el Stand de Volcanología en la Semana de las Ciencias de la Tierra, realizada en las Facultad de Ciencias Exactas y Naturales de la Universidad de Buenos Aires durante el mes de mayo de 2016.

Education

Degrees, certifications, and relevant coursework

Anthropic

Certificate of completion: Claude 101

Apr 2026

Anthropic

Certificate of Completion: Al Fluency Framework & Foundations

May 2026

Anthropic

Certificate of completion: Introduction to Claude Cowork

Apr 2026

Anthropic

Certificate of completion: Claude code 101

May 2026

Instituto de Formación Técnica Superior N° 11

Tecnicatura, Ciencia de Datos e Inteligencia Artificial

2023 - 2024

Cursada parcial.

Cisco

Python Essentials 1

Aug 2023

Universidad de Buenos Aires

Licenciatura, Geology/Earth Science, General

2014 - 2019

Bachelor's Degree in Geological Sciences (2014–2022). Thesis: Geology of the Potrerillos area and machine learning application for oil production analysis and prediction, Potrerillos Formation, Cuyana Basin, Argentina.