MSMercy Sulaiman
@mercysulaiman
Finance professional skilled in risk analysis, credit assessment, debt recovery, and customer management. Seeking remote or hybrid roles.
NigeriaWhat I'm looking for
I am interested in remote or hybrid opportunities in risk management, credit analysis, financial operations, and customer relationship management. I bring strong expertise in risk assessment, debt recovery, portfolio monitoring, and stakeholder engagement. I am particularly motivated by roles that combine analytical decision-making, process improvement, and strategic financial oversight within dynamic and growth-focused organizations.
Experience
Work history, roles, and key accomplishments
E-Channels Support Officer
Sterling Bank Plc
Jul 2022 - Present (3 years 7 months)
Provided first- and second-level support for POS terminals and digital platforms, resolving failed transactions and settlement discrepancies within SLAs and maintaining audit-compliant incident logs.
SPHealth Finance Portfolio Manager
Sterling Bank Plc
Jul 2022 - Present (3 years 7 months)
Manage and monitor health-sector loan portfolios to ensure credit quality and regulatory compliance; produce portfolio performance and exception reports that inform restructures, renewals, and remedial actions.
SPDigital & Virtual Relationship Manager
Sterling Bank Plc
Jul 2022 - Present (3 years 7 months)
Supported customer onboarding and activation on digital banking platforms, resolved access and transaction issues, and maintained CRM records while promoting safe digital channel adoption and reducing branch traffic.
Credit Officer
Grooming Microfinance Bank
Jul 2021 - Jun 2022 (11 months)
Reviewed and processed retail and SME loan applications, monitored active loan accounts to identify early signs of delinquency, and supported disbursement and portfolio administration to minimise default exposure.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Arts, English Language
2013 - 2017
Completed a Bachelor of Arts in English Language focusing on language studies and communication skills from 2013 to 2017.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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