Mercy Sabastine
@mercysabastine
Experienced virtual assistant and customer service representative
What I'm looking for
As a highly skilled virtual assistant, personal assistant, and customer service representative, I have honed my administrative skills to provide exceptional support to organizations. With a strong educational background in English and Literary Studies, I have developed excellent communication skills, both written and verbal. My experience in handling customer inquiries, resolving issues efficiently, and providing administrative duties has equipped me to take on challenging roles.
Throughout my career, I have demonstrated strong organizational and time management skills, with a proven record of excellent teamwork. I am proficient in a range of technical skills, including Google Workspace, Project Management Tools, Canva, and Social Media Platforms. I am committed to leveraging my skills to drive growth in an organization and contribute to my personal career growth.
I am a certified virtual assistant, with certifications from ALX, Tech Sisi, and Great Learning Academy. I have also gained valuable experience as a Digital Marketing Intern and Social Media Manager, further expanding my skill set.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Sandy Beauty Home
Dec 2022 - Aug 2023 (8 months)
Managed emails, calendar, and appointments for clients, conducted research and prepared beauty related trends, handled travel arrangements and booking appointments, and provided general administrative duties.
Personal Assistant
PHOCA Services
Feb 2022 - Oct 2022 (8 months)
Assisted with personal errands and tasks for clients, managed company's expenses, coordinated appointments and meetings with vendors and clients, conducted team members on projects, and performed general administrative tasks.
Customer Service Representative
CY Automobile
Jan 2021 - Jan 2022 (1 year)
Responded to customer inquiries via phone, email, and chat, resolved issues and complaints in a timely and professional manner, processed orders, returns, and exchanges accurately, and maintained accurate records of customers transaction.
Social Media Manager
Innovation Growth Hub
Managed social media platforms for the organization.
Digital Marketing Intern
Innovation Growth Hub
Assisted with digital marketing tasks and projects.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Arts, English and Literary Studies
2019 - 2023
West African Examination Council (WAEC)
2013 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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