Mercy SabastineMS
Open to opportunities

Mercy Sabastine

@mercysabastine

Experienced virtual assistant and customer service representative

Nigeria
Message

What I'm looking for

Seeking a challenging organizational role to leverage my administrative skills in the growth of the organization as well as my personal career growth

As a highly skilled virtual assistant, personal assistant, and customer service representative, I have honed my administrative skills to provide exceptional support to organizations. With a strong educational background in English and Literary Studies, I have developed excellent communication skills, both written and verbal. My experience in handling customer inquiries, resolving issues efficiently, and providing administrative duties has equipped me to take on challenging roles.

Throughout my career, I have demonstrated strong organizational and time management skills, with a proven record of excellent teamwork. I am proficient in a range of technical skills, including Google Workspace, Project Management Tools, Canva, and Social Media Platforms. I am committed to leveraging my skills to drive growth in an organization and contribute to my personal career growth.

I am a certified virtual assistant, with certifications from ALX, Tech Sisi, and Great Learning Academy. I have also gained valuable experience as a Digital Marketing Intern and Social Media Manager, further expanding my skill set.

Experience

Work history, roles, and key accomplishments

CA

Customer Service Representative

CY Automobile

Jan 2021 - Jan 2022 (1 year)

Responded to customer inquiries via phone, email, and chat, resolved issues and complaints in a timely and professional manner, processed orders, returns, and exchanges accurately, and maintained accurate records of customers transaction.

Education

Degrees, certifications, and relevant coursework

IU

Imo State University

Bachelor of Arts, English and Literary Studies

2019 - 2023

W(

West African Examination Council (WAEC)

2013 - 2019

Tech stack

Software and tools used professionally

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