mercy ndanu

Led end-to-end supply chain and logistics for 12+ critical SKUs, improving dispatch and customer delivery while strengthening cross-functional execution. Drove customs clearance reduction from 24 hours to 4–5 hours and increased export/import on-time delivery from 89% to 95%, while cutting maintenance and repairs spend from KES 22M to 7M through preventive maintenance.

Managed cross-border fleet operations for 75 trucks, delivering 250–300 shipments monthly with 98% SLA compliance and sub-1% damage rate. Improved border clearance time from two days to a maximum of 20 hours, reduced stock-outs by 30%, raised order-fill rate from 88% to 97%, and achieved ~KES 2M annual cost savings through trip sequencing and dispatch scheduling.

Supervised day-to-day logistics for 15–20 vehicles daily, achieving 95–98% on-time delivery and 98% audit scores. Reduced average delivery cycle time from 6–7 hours to 4 hours and cut vehicle breakdowns by 35–40% to extend asset life by 6–8 months, saving ~KES 1.2M annually.

Managed 60–80 outbound shipments weekly while reducing safety violations from 10 to 2–3 per month and cutting documentation errors by 40%. Coordinated SGR and road freight schedules to reduce lead time by 1.5 days, increase on-time delivery from 90% to 98%, lower driver infractions from 12+ to 4–5 per month, and reduce safety incidents by 45%.

Monitored 300–400 trucks daily across 32 transport companies, reducing average delays by 25 minutes and increasing on-time delivery from 86% to 95%. Improved vehicle utilisation by 12–15% while cutting safety violations by 30–35% through proactive compliance checks and faster issue resolution (from 48 hours to 18–24 hours).

Completed a Bachelor of Business Management with a focus on Purchasing & Supplies at Moi University.

Completed a Diploma in Human Resource Management at the Kenya Institute of Management.

Completed a Certificate in Business Management at the Kenya Institute of Management.