Skip to main content
Mercedes UserMU
Looking for a job

Mercedes User

@mercedesuser1

Communications and engagement director at University of Washington, shaping student communications and academic support resources.

United States
Message

At University of Washington, I develop and implement communications that support student engagement and academic success. I create digital and print materials, and share transition and academic planning information with students through web, video, email, and text.

Before UW, I managed digital advertising at UW Continuum College, including budgets, forecasting, and a new advertising channel with SXM. Through Design by Mercedes, I also provided freelance graphic design, website design, and social media work for clients including Blackbird Cider Works and Writers & Books.

Experience

Work history, roles, and key accomplishments

University of Washington logoUW
Current

Associate Director; Communication and Engagement, Student Academic Services

Jun 2025 - Present (1 year 4 months)

In collaboration with the Student Academic Services leadership team, develop and implement a comprehensive communication strategy to support student engagement and academic success.
Create and manage digital and print materials, including newsletters, social media content, email campaigns, video, and website updates.
Deliver information about transitioning to the UW, connection to campus services

UW Continuum College logoUC

Digital Advertising Specialist

UW Continuum College

Sep 2022 - Jun 2025 (2 years 9 months)

Management of financial yearly budget for advertising on PCE certificate and non-credit programs, specializations, and courses
Creation of a priority system for certificates and specializations based on historical data of courses to plan our budgets for each quarter
Work closely monitoring enrollments for PCE certificates and specializations to make adjustments on budgets with Chair 10 and Google

Design by Mercedes logoDM

Owner, Creative, and Marketer

Design by Mercedes

May 2010 - Jun 2025 (15 years 1 month)

I do freelance work for clients involving graphic design, website design and social media.
I have done and currently do work for clients such as...
-Blackbird Cider Works
-Writers & Books
-George Eastman House
-13Thirthy Cancer Connect
-Fairport Baptist Homes
-Eyeon

www.designbymercedes.com

Rochester City School District logoRD

Senior Graphic Designer

Rochester City School District

Aug 2021 - Sep 2022 (1 year 1 month)

● Creation and planning of professional development courses ranging from website training, marketing, creation of marketing plans, and social media
● Creation and implementation of marketing strategies for the RCSD for overarching initiatives
● Creates charts, diagrams, graphs, posters and other graphic illustrations for instructional and/or informational purposes
● Prepare

Rochester City School District logoRD

Graphic Artist

Rochester City School District

Jul 2018 - Aug 2021 (3 years 1 month)

● Creation of marketing strategy and tactics for large overarching campaigns within the District
● Creation of professional development and trainings for all District staff for social media
● Oversees all creative direction for larger campaigns; including graphics, messaging, content calendar, analytics
● Provide trainings on professional communications for District employees
● Support and providi

Rochester City School District logoRD

Communications Assistant

Rochester City School District

Nov 2016 - Jul 2018 (1 year 8 months)

- Writing blog posts, press releases, and other materials as needed
- Photographing events, meetings, and as needed
- Assisting with video production of meetings
- Ordering and purchasing for materials needed for communications
- Media buying

TC

Digital Marketing

13thirty Cancer Connect

Mar 2016 - May 2017 (1 year 2 months)

Contracted by 13Thirty to manage and create content for all social media outlets.

Management of social media outlets including; LinkedIn, Facebook, Google+, Instagram, Twitter, etc.

Help managing and editing website, updating information and creating new content for blogging

Work on expanding the reach of 13Thirty socially to increase awarness

RC

Sales & Marketing Information Coordinator

Rando Machine Corporation

Apr 2016 - Nov 2016 (7 months)

- Creation of sales sheets, flyers, tradeshow displays, and other marketing materials.
- Creation of technical documents of machines
- Documentation of machining and assembly process
- Coordination and organization of ad materials and write up as needed

SMP logoSM

Graphic Designer & Marketing Associate

SMP

Apr 2014 - Jul 2015 (1 year 3 months)

Managing all social media outlets including creating and scheduling posts and campaigns, managing paid campaigns, tracking analytic data, preparing and monitoring blog posts, and creating posting schedules

Tracking and maintenance on the website, including back-end and content edits, tracking analytics and analyzing information

Management and involvement of events including email blasts, registr

Clix Portrait Studios logoCS

Art Director/ Graphic Designer/ SEO/ Social Media

Clix Portrait Studios

Jul 2012 - Apr 2014 (1 year 9 months)

Maintenance and management of social media outlets for franchisees nation wide, including analyzing data, postings content, and running campaigns

Management of website including analysis, back end updates, and SEO

Creation of ads for newspapers, digital banners, social media, and fliers

Content creation for blog including making crafts, answering replies, and coming up with new content

Barnes & Noble @ RIT logoBR

Trade Supervisor

Barnes & Noble @ RIT

Aug 2008 - Jul 2012 (3 years 11 months)

Management of ordering, stocking, and zoning

Overseeing other workers on daily activities

Visual presentations within the store of new products and promotions

Assisting with events including speaking with customers about events, selling books, and assisting authors with signings

TS

Photo Editor/ Album Designer

Tammy Swales Photography Studio

May 2011 - Feb 2012 (9 months)

Editing photos for weddings, engagement sessions, and family portraits

Creation of wedding albums or other materials needed by studio

Time management per editing on weddings

George Eastman House logoGH

Design Publication Intern

George Eastman House

May 2010 - May 2011 (1 year)

Creation of ads for internal and external use

Taking on projects as needed, such as the film calendar creation and production, posters for events, and other needed materials

Rochester Institute of Technology logoRT

SPAS Office Assistant

Aug 2009 - Jan 2011 (1 year 5 months)

Filling, scheduling appointments, small amounts of design work, and giving tours of the school to potential students.

Victoria's Secret logoVS

Processor

Victoria's Secret

Jan 2007 - Nov 2008 (1 year 10 months)

I worked as a seasonal employee and then changed to a part time when I moved to New York

BN

Bookseller

Barnes & Noble

Jun 2007 - Jul 2008 (1 year 1 month)

I worked there before I moved to New York

Education

Degrees, certifications, and relevant coursework

HA

HarvardX

U.S. Public Policy: Social, Economic, and Foreign Policies

Jul 2021

RC

Roberts Wesleyan College

Master's Degree, Strategic Marketing

2014 - 2016

Within this course we are creating a marketing plan for a client that will be used in their business.

RT

Rochester Institute of Technology

BFA, Visual Media

2007 - 2011

Minors in Art History & Print Media
Concentration in Graphic Design
Certification in Management Development

RB

Rochester Institute of Technology; School of Business

Management Development

Jun 2010

LA

Lake Ridge Academy

High School Diploma

1996 - 2007

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan