Mercedes Lugo
@mercedeslugo
SOC Analyst at Global processing monitoring events with Splunk, Dynatrace, Grafana, and New Relic while supporting incident management.
ArgentinaWhat I'm looking for
At Global processing, I monitor events in real time as a SOC ANALYST, analyze logs, and participate throughout the end-to-end incident management process. I also manage cloud access requests using IAM and communicate events to internal and external stakeholders.
Previously, I worked as a NOC ANALYST at Global Processing, monitoring critical services, maintaining dashboards and alerts, and automating tasks. As a HELP DESK team member at SetArg S.A., I supported internal and external clients and managed user permissions through ActiveDirectory.
Experience
Work history, roles, and key accomplishments
SOC Analyst
Global Processing
Jan 2024 - Present (2 years 10 months)
Monitors events in real time using Splunk, Dynatrace, Grafana (AWS), and New Relic. Handles detection, analysis, and participation in the end-to-end incident management process, including log analysis and communication with stakeholders.
NOC Analyst
Global Processing
Jan 2022 - Jan 2024 (2 years)
Monitored critical services in real time, provided internal support during implementations, and created and maintained dashboards and alerts. Automated tasks, collaborated on RCAs, and used SQL for reporting and KPI generation.
Help Desk
SetArg S.A.
Jun 2020 - Jan 2022 (1 year 7 months)
Provided support and assistance to internal and external clients using Gmail, Google Chat, and Jira ticketing system. Managed user and group creation, permission management via Active Directory, and updated client information in the company database.
Education
Degrees, certifications, and relevant coursework
Docker
Docker Fundamentals, Containerization
Completed Docker Fundamentals certification in 2026.
AWS
AWS Observability, Cloud Observability
Completed AWS Observability certification in 2026.
Google Prompting Essentials Specialization, Prompt Engineering
Completed Google Prompting Essentials Specialization in 2026.
National University of Quilmes
Associate Degree, Computer Programming
Pursued an Associate Degree in Computer Programming, with expected completion in April 2025.
Automate Cybersecurity Tasks with Python, Cybersecurity Automation
Completed Automate Cybersecurity Tasks with Python certification in 2025.
Microsoft
Cybersecurity Identity and Access Solutions using Azure AD, Identity and Access Management
Completed Cybersecurity Identity and Access Solutions using Azure AD certification in 2025.
Linux
Linux: Terminal and Command Line, Linux
Completed Linux: Terminal and Command Line certification in 2025.
AWS
AWS Cloud Technical Essentials, Cloud Computing
Completed AWS Cloud Technical Essentials certification in 2024.
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
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