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MELILAU MERCY

@melilaumercy

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Analytical financial advisor specializing in economics and customs administration.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and challenges me to innovate in financial advisory services.

I am a highly analytical and process-oriented financial advisor with over three years of experience in optimizing productivity and service quality across financial advisory services. My expertise lies in relationship management, loan administration, and economics, where I have successfully driven cost savings and process transformations.

During my tenure at Equity Bank, I onboarded over 600 new merchants to the bank's pay bill platform, significantly accelerating digital payment adoption and generating substantial monthly transaction volumes. My commitment to customer satisfaction is evident in my ability to resolve 95% of customer complaints within service level agreement timelines, elevating the bank’s customer satisfaction scores to an impressive 98%.

With a Master's in Tax and Customs Administration and a Bachelor's in Economics and Mathematics, I possess a strong foundation in financial analysis and economic trends. I thrive in multicultural environments and am dedicated to maximizing revenue growth while enhancing market share for my organization.

Experience

Work history, roles, and key accomplishments

Current

Relationship Officer – Payments

Current

Equity Bank

Mar 2022 - Present (3 years 4 months)

Recruited and onboarded over 600 new merchants, accelerating digital payment adoption and generating an estimated KSh 30 million in monthly transactions. Opened and onboarded over 500 new bank customers, boosting the customer base and contributing approximately KSh 40 million in deposits.

CRM Financial Analysis Digital Payments Relationship Management Sales Customer Service Risk Management Compliance Data Privacy

Loan Intern

Uwezo Fund Oversight Board

Oct 2019 - Present (5 years 9 months)

Analyzed and collated loan data for over 2500 beneficiaries, supporting credit administration and improving loan approval turnaround time by 60%. Conducted field visits to over 200 loan beneficiaries to assess project implementation and verify loan utilization.

Data Analysis Compliance Customer Service Credit Analysis Risk Management

Economist Intern

Kenya National Treasury

Apr 2017 - Present (8 years 3 months)

Supported the preparation of financial analysis reports and conducted research on economic projects. Performed statistical analysis and background research on economic and financial topics.

Financial Analysis Economic Research Statistical Analysis Data Collection Report Preparation feasibility studies Project evaluation Auditing Data Management

Education

Degrees, certifications, and relevant coursework

Kenya School of Revenue Administration

Master's, Tax and Customs Administration

Currently pursuing a Master's in Tax and Customs Administration. This program focuses on advanced topics in tax policy, customs regulations, and international trade.

Kabarak University

Bachelor of Science, Economics and Mathematics

Completed a Bachelor of Science in Economics and Mathematics. This program provided a strong foundation in economic principles, quantitative analysis, and mathematical modeling.