Open to opportunities

Mayari Castrolugo

@mayaricastrolugo

Message

I lead safety training and customer service teams in fast-paced environments.

United States

Message

What I'm looking for

I'm looking for a role where I can take on new challenges, support customers, lead and train teams, and apply my adaptability, safety knowledge, and communication skills.

I've led lifeguard certification classes and supervised safety teams at The Pennsylvania State University, teaching CPR, first aid, water-rescue techniques, and safety protocols.

At Starbucks Penn State, I supervised shifts, trained new baristas in beverage preparation, cash handling, safety regulations, and customer service, while encouraging team collaboration.

I'm driven to take on new challenges and bring leadership, adaptability, conflict resolution, and bilingual Spanish communication to customer-focused teams.

Experience

Work history, roles, and key accomplishments

Lifeguard Instructor/Head Lifeguard

The Pennsylvania State University

Jun 2023 - Aug 2025 (2 years 2 months)

Evaluated student performance and provided constructive feedback. Organized and led certification classes for lifeguards and instructors, instructing on safety and rescue techniques including CPR, first aid, and water-rescue skills. Supervised the lifeguard team to ensure safety protocols were followed, provided customer service, and trained new hires on safety and service standards.

Leadership Customer Service Conflict Resolution Verbal And Written Communication CPR First aid Training Supervision

Barista Shift Supervisor

Starbucks

Jan 2022 - May 2023 (1 year 4 months)

Provided exceptional customer service and resolved issues professionally. Supervised and trained new baristas on beverage preparation, customer service protocols, cash handling, and safety regulations. Promoted positive team morale by encouraging collaboration.

Customer Service Leadership Training Cash Handling Regulations Collaboration

Waitress

Mama Fla

May 2022 - Jul 2022 (2 months)

Provided excellent customer service in a fast-paced dining environment. Managed customer inquiries and resolved issues promptly to ensure satisfaction. Handled cash transactions and processed payments swiftly and securely.

Customer Service Conflict Resolution Cash Handling