Mayank Agarwal

I am a backend engineer focused on building reliable, scalable systems and automations that drive measurable business impact. I design and implement services that reduce latency, improve onboarding velocity, and maintain high availability for critical workflows.

At Awign I developed an HRMS for 10k+ workers, built an exam invigilation service, and automated client onboarding to cut onboarding from one hour to three seconds, increasing new users by 73%. I routinely resolve production P0 outages and improve system reliability.

I mentor and lead cross-functional teams, formalizing support workflows, introducing RCA practices, and reducing user-reported issues by 65% while improving SLA by 33%. I work with schema-less storage patterns to support dynamic client workflows.

My technical toolkit spans Go, Ruby, PostgreSQL, MongoDB, Redis and async processing with Sidekiq; I prioritize pragmatic design, observability, and continuous improvement to deliver customer-focused backend solutions.