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Mauricio Capozzi

@mauriciocapozzi

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Senior logistics coordinator specializing in pharmaceutical reverse logistics and GDP-compliant cold-chain operations.

Argentina

Message

What I'm looking for

I’m looking to lead reverse logistics and cold-chain supply chain operations where I can ensure GDP compliance, improve inventory accuracy and on-time performance, and develop teams to deliver strong SLAs—especially across U.S.-focused global networks.

I’m a Senior Logistics Coordinator with 15+ years in global supply chain operations, focused on pharmaceutical reverse logistics, cold-chain asset management, and GDP/GMP-compliant processes. At Kuehne+Nagel, I manage the return flow of 4,000+ temperature-controlled units per month across a global network, with a strong focus on the U.S. market.

I drive measurable improvements in inventory accuracy, on-time performance, and operational efficiency by coordinating carriers, LSPs, and warehouse partners. I monitor demand planning and inventory data to keep operations agile and minimize asset downtime across 10+ global locations.

I’ve also built strong control around reverse logistics workflows—ensuring full GDP compliance across all return and replenishment processes. In prior roles, I maintained 98% inventory accuracy through disciplined cycle counting, reconciliation, and stock-level monitoring, and streamlined processes to reduce operational delays by 20%.

Earlier in my career, I coordinated international shipments across 70+ countries and managed reverse logistics for warranty replacements, including carrier negotiation, documentation, and customs compliance—improving delivery delays by 15% and inventory variances by 30%. I began in technical support and healthcare claims administration, where I handled sensitive data under strict HIPAA requirements, strengthening my focus on accuracy, compliance, and customer service.

Experience

Work history, roles, and key accomplishments

Current

Returns & Supply Chain Supervisor

Current

Quickstat Global

Apr 2024 - Present (1 year 11 months)

Oversee global pharmaceutical cold-chain reverse logistics, managing 4,000+ temperature-controlled units per month with a focus on U.S. domestic lanes. Ensure GDP compliance across return and replenishment, optimize inventory/demand planning across 10+ locations, and lead training and SLA performance for the returns team.

Cold Chain Management demand planning SLA Management

Inventory Controller

Quickstat Global

Jul 2022 - Apr 2024 (1 year 9 months)

Managed global reverse logistics for pharmaceutical packaging assets across 10+ warehouse locations. Maintained 98% inventory accuracy via cycle counting and reconciliation, and partnered with internal teams to reduce operational delays by 20%.

Inventory Control Cycle Counts Stock Level Monitoring Process Improvement

Senior International Logistics Coord

Sacoa Playcard

Nov 2010 - Jan 2022 (11 years 2 months)

Coordinated international shipments for new FEC site openings across 70+ countries, handling factory orders, carrier selection, and export documentation to ensure on-time delivery. Led warranty reverse logistics for 70+ countries and reduced delivery delays by 15% while cutting inventory variances by 30% through proactive tracking and discrepancy resolution.

Carrier Negotiation Customs Compliance

Technical Support Agent

Teletech

Feb 2009 - May 2010 (1 year 3 months)

Provided real-time technical support in English for hardware and software issues for 200+ Western Union locations across the U.S. and Canada. Delivered high first-contact resolution in a high-volume call center environment.

Technical Support software issues First Contact Resolutions Communication

Benefits & Claims Analyst

Teletech

Sep 2006 - Feb 2009 (2 years 5 months)

Processed healthcare claims and provided benefit quotes and claim status updates to medical providers across five U.S. states for Anthem BCBS. Handled Protected Health Information with strict HIPAA compliance in a regulated, high-volume environment.

Healthcare Claims HIPAA compliance Customer Support