Santiago Zanel

Leading the end-to-end distribution strategy for E-commerce clients such us Mercado Libre, ensuring customer satisfaction under strict service levels agreements.

Direct responsibility for the account’s gross profit, including cost and sales rate management, as well as Cost-to-Serve optimization strategies

Managing the complete logistical flow: including first-mile collection, linehaul transport

Led, developed, and motivated the Customer Service team, fostering a culture of excellence and continuous improvement.  
- Integrated service strategies with broader business objectives to enhance customer satisfaction and operational efficiency.  
- Managed end-to-end sales order lifecycle, from order reception to invoicing, ensuring seamless coordination and providing Accounts Payable support.  

Strategically led, supported, and managed the Customer Care and Demand Planning Team, ensuring superior customer satisfaction through streamlined operations and effective demand forecasting.

- Recruited, trained, coached, and performance-managed the Customer Care and Demand team, fostering a high-performing and customer-centric culture.

- Oversaw demand planning processes, ensuring accurate fore

Highly skilled **Logistics Operations & Distribution Team Lead** specializing in **transportation and pallet vendor management**, ensuring resource availability while optimizing operational performance through data-driven strategies. Adept at **vendor development, budget oversight**, and fostering a culture of **continuous improvement** to enhance supply chain efficiency and cost control.  

 

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Experienced **Customer Service Team Lead** with a strong track record in **building and developing** high-performing customer service operations. Adept at **order management, fulfillment, and customer engagement** across multiple commercial channels. Skilled in implementing **collaborative supply chain initiatives** such as **VMI, CPFR**, and process optimization to drive efficiency and customer s

Team leader in charge of the supply of the wholesaler channel, with focus on delivery efficiency and satisfying expected fulfillment standards. Link between clients and operational areas.
Joint negotiation with salesforce and clients in search for holistic efficiencies along the supply chain.
OOS management.
Administration and management of high volume products' forecast for all the commercial cha

Responsible for the Litoral´s region supply in it's multiple commercial and delivery channels. Leader in logistic efficiencies proyects.
Implementation and follow up of commercial promotions. OOS management.

Responsible for Wal-Mart's collaborative supply process (CPFR). Stock's management (demand and replenishment analysis), KPI generation. Implementation and follow up of commercial promotions. OOS management.

Generation and implementation of ISO 14001 and OHSAS 18001 procedures and instructives.
Collaboration in engineering developments and upgrade implementations over equipment and facilities.
KPI generation.

Analysis and modeling of improvement processes and projects. Process mapping. Viability analysis of big clients convergence project between Telecom and Telecom Personal.