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Matt Ronas

@mattronas

VP of Managed Services and Engineering at cb20, scaling service businesses 4x and 6x.

At cb20, I lead a 40+ person engineering, support, and consulting organization delivering Help Desk, project engineering, and vCIO services. I maintain a 4.9/5 CSAT while the Professional Services and MSP businesses grew 4x and 6x, respectively.

I also own Professional and Managed Services P&L and lead client roadmaps, risk mitigation, and service improvement. Earlier at cb20, I built the Solutioning department, and as Director of Services at Kincaid Network Solutions, I helped launch service offerings and won client contracts that increased annual revenue by 40%.

Experience

Work history, roles, and key accomplishments

Current

VP, Managed Services and Engineering

Current

cb20

Jan 2025 - Present (1 year 8 months)

Lead a 40+ person engineering, support, and consulting organization delivering Help Desk, project engineering, and vCIO services. Own Professional and Managed Services P&L, cost controls, contractual compliance, service quality, and operational improvement initiatives.

Managed Services Professional Services IT Operations Service Delivery ITSM SLA and KPI Management P L Ownership Financial Forecasting Virtual CIO (vCIO) Services Strategic Roadmapping cybersecurity risk management Incident Management Project Delivery Pre Sales Solutioning Business Development Process Automation Power Platform Vendor Partner Management AI Workflow Development

VP, Managed Services and Solutioning

cb20

Jun 2023 - Jan 2025 (1 year 7 months)

Led Solutioning and Pre-Sales, generating services proposals and overseeing pre-sales engineering throughout the sales cycle. Led the Managed Services CIO and Technology Advisory team, helping clients build IT budgets, strategic roadmaps, and investment plans.

Solutioning Pre Sales Managed Services Technology Advisory IT Budgeting Strategic Roadmapping Cybersecurity BCDR End User Computing Risk Management Microsoft Power Platform Business Development

VP, Managed Services (formerly Director of Professional Services)

cb20

Oct 2018 - May 2023 (4 years 7 months)

Managed a 10+ person Professional Services engineering team plus contracted resources and strategic partners. Led technical execution for all Professional Services projects, resolved critical escalations, and managed multiple Incident Response events.

Professional Services Engineering Management Incident Management Solutioning SOPs Automation Revenue Growth Forecasting C Suite Reporting

Director of Services

Kincaid Network Solutions

Jul 2010 - Oct 2018 (8 years 3 months)

Managed a technical team through structured meetings, metrics, and quarterly performance reviews. Won new client contracts that increased annual revenue by 40% and partnered with the CEO to launch new service offerings.

Team Management Customer Relationship Management Business Development Service Delivery Strategic Partnerships IT Frameworks

IT Consultant and Network Engineer

ABS Solutions

Jun 2009 - Jul 2010 (1 year 1 month)

Provided remote and on-site IT support for users, workstations, and servers. Delivered proactive health-check services and deployed server and desktop operating systems and software.

IT Support Network Engineer Group Policy Scripting Virtualization Network Attached Storage (NAS)Firewalls Phone Systems