Matthew Oliphant

Research and write travel and geography features for a high-traffic reference publication, adhering to strict editorial standards and conducting rigorous fact-checking and source verification.

Write and publish articles on Pacific Northwest recreation, meteorology, and climate-related topics, translating complex environmental and weather data into engaging, reader-friendly content.

Stock and maintain grocery inventory while providing customer guidance on grocery and supplement products, translating complex health information into clear recommendations. Cross-support the Whole Body department to help customers find solutions aligned with their health goals.

Spearheaded customer support operations across email, phone, and social platforms, establishing trust and brand loyalty during the company's early growth phase. Designed and executed community engagement initiatives, including influencer collaborations and customer giveaways, and hosted monthly educational content.

Supported customers via email, phone, and chat with personalized health and product guidance, helping translate nutrition content into actionable recommendations.

Guided customers in selecting supplements aligned with their health goals and supported product education and in-store promotions, contributing to repeat business and loyalty.

Bachelor of Science in Kinesiology and Health from Miami University, Oxford, OH, completed in 2013.