Matheus Sobral

Worked within digital-content localization workflows, following project instructions, requirements, and quality standards. Reviewed content and deliverables for accuracy, linguistic consistency, and compliance with project guidelines.

Supported mobile game users with product, account, technical, and payment-related requests. Investigated missing-purchase reports by reviewing system logs and account activity history, and applied appropriate resolutions.

Helped organize and manage customer service routines in a craft brewery environment. Followed up on customer requests and service issues, aiming for timely responses and practical resolution.

Assisted customers, answered questions, and followed up on service-related requests. Supported issue resolution through courteous, clear, customer-focused communication.

Worked in a telemarketing operation, communicating with customers by phone and following operational procedures and objectives. Recorded relevant information and handled interactions with clear, professional communication.

Provided customer assistance, answered questions, and routed requests according to company processes. Helped follow up on service issues and communicate relevant information to customers.

Provided telephone customer service for a credit-card operation, answering questions and guiding customers through requests. Recorded and routed inquiries according to established customer-service procedures.