Mary Okolie

I am an administrative professional with a strong track record in overseeing office operations, providing administrative support, and helping organizations prevail on challenges. I bring the ability to analyse complex problems, evaluate options, and communicate alternative recommendations clearly.

In my recent role as an Admin Officer, I handled day-to-day office support and helped ensure operations ran efficiently. I consistently focused on practical coordination—overseeing office operations, supporting daily workflows, and maintaining reliable administrative processes.

Previously, as a Customer Service Rep, I assisted customers with inquiries and resolved complaints while answering incoming phone calls. I developed a service mindset rooted in calm, accurate communication, timely follow-ups, and effective issue handling.

I also supported structured work environments in hotel and administrative settings, providing reports and activity updates to management and coordinating job rotation and cross training. I managed schedules and shifts, performed administrative functions such as filing documentation and dispatch of official documents, and assisted in overseeing the finance register.