Open to opportunities

Mary Glory Ogar

@marygloryogar

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Dedicated administrative professional with strong customer service skills.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am an experienced administrative professional with a strong background in customer service and office management. My recent role as an Administrative and Customer Service Representative at Lab360 Medical Laboratory allowed me to hone my skills in client interactions, ensuring satisfaction and efficient service delivery. I managed office operations, including scheduling and record-keeping, while maintaining organized documentation to streamline workflow.

Previously, I served as an Administrative Assistant at the Office of the Special Adviser to the President on Niger Delta, where I was responsible for managing sensitive documentation and supporting daily office functions. My ability to foster positive professional relationships and maintain confidentiality has been key to my success in these roles. I am committed to delivering high-quality administrative support and contributing to a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Administrative and Customer Service Representative

Lab360 Medical Laboratory

Jan 2024 - Dec 2024 (11 months)

Managed client interactions, ensuring excellent customer service and satisfaction while overseeing comprehensive office operations including scheduling and record-keeping. Handled payments, maintained financial records, and processed invoices with accuracy, coordinating with laboratory staff for timely service delivery.

Customer Service Scheduling Record keeping Financial Management Workflow Optimization Documentation Communication

Administrative Assistant

Office of the Special Adviser to the President on Niger Delt

Nov 2021 - Oct 2023 (1 year 11 months)

Managed and maintained documentation for all incoming and outgoing correspondences, efficiently sorting, distributing, and archiving official documents. Handled sensitive matters with discretion, prepared and edited official correspondences, and maintained an accurate filing system to preserve office records.

Document Management Administrative Support Confidentiality Office Management Communication

Education

Degrees, certifications, and relevant coursework

University of Calabar

Bachelor of Science, Botany

Completed a comprehensive Bachelor of Science program focusing on plant biology, ecology, and genetics. Gained expertise in botanical research methods and environmental science principles.

TICT Computer Training Centre

Diploma, Information Technology

Acquired foundational knowledge and practical skills in various aspects of information technology. Developed proficiency in computer applications and basic IT support.

Alison

Certificate, Customer Service

Completed an introductory course on customer service principles and best practices. Focused on effective communication, problem-solving, and client satisfaction strategies.