Looking for a job

Maryann Helton

@maryannhelton

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I improve support operations, partner performance, and customer experiences through data-driven workflows.

United States

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What I'm looking for

I'm looking to improve support operations, partner performance, and customer experience through data-driven insights, scalable documentation, cross-functional collaboration, and workflow automation.

At Yourgi, I oversee multi-market support performance and partner relationships, using ticket trends, provider performance, and QA audits to improve customer experience and operational efficiency.

Previously, I led technical support for SaaS and EHR solutions at Unified Practice, improving first response times to under four hours, reducing Level 2 escalations by 10%, and cutting time to resolution by 30%.

I also manage corporate sustainability partnerships at Bee Downtown and bring leadership experience as President of the North Carolina State Beekeepers Association, serving more than 5,000 members.

Experience

Work history, roles, and key accomplishments

Partner Relations Coordinator

Yourgi

Aug 2025 - Jul 2026 (11 months)

Oversee multi-market support performance and quality assurance to enhance customer experience and operational efficiency. Use data-driven insights to improve CSAT, reduce support volume, and streamline workflows.

Data Analysis Customer Experience Quality Assurance Process Optimization Automation AI Tools Documentation SOPs Cross Functional Collaboration

Partnerships Manager & Beekeeper

Bee Downtown

Dec 2024 - Aug 2025 (8 months)

Manage strategic partnerships with corporate clients to promote urban beekeeping as part of sustainability and ESG initiatives. Install and maintain beehives on corporate campuses, ensuring optimal hive health and safety.

Partnership Management Customer Relationship Management Sustainability Reporting Project Coordination Upselling ESG

Team Lead - Technical Support Specialist

Unified Practice, Inc

Mar 2022 - Dec 2024 (2 years 9 months)

Led a technical support team for SaaS and EHR solutions, overseeing client onboarding and resolving complex technical issues. Collaborated with cross-functional teams to drive continuous improvement and align support operations with company goals.