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Maryam Ghafari

@maryamghafari

Data Analyst at CroftonConsultancy who developed a workload dashboard tracking task distribution across 8 agents and 6 task groups.

Cyprus

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At CroftonConsultancy, I developed a Back Office workload dashboard tracking task distribution and monthly contribution across 8 agents and 6 task groups. I also standardized operational reporting and analyzed transaction trends to identify discrepancies and support monitoring.

I created Excel and Google Sheets tools for reporting, document guidance, date conversion, and top-up calculations. I also structured operational procedures in the Back Office Hub, which IT used as a foundation for the Back Office workflow website.

At OnCall EuropaLanguage Services, I standardized reporting across seven operational areas and analyzed service volumes, revenue, and departmental KPIs. Earlier, I created recurring operational reports and tracking spreadsheets, and maintained records that supported accurate reporting and resource planning.

Experience

Work history, roles, and key accomplishments

Current

Back Office Specialist

Current

Crofton Consultancy

Jan 2025 - Present (1 year 10 months)

Developed a Back Office workload dashboard tracking task distribution and monthly contribution across 8 agents and 6 task groups. Standardized operational reporting and maintained high-volume transaction records, analyzing deposits, withdrawals, and client volumes by country.

Excel Google Sheets CRM KPI Monitoring Data Analysis Reporting Dashboard Development

Head of Operations

OnCall Europa Language Services

Jan 2024 - Jan 2025 (1 year)

Standardized weekly, monthly, and annual reporting across seven operational areas. Analyzed service volumes, revenue, and departmental KPIs to identify performance gaps and inform management decisions.

Reporting KPI Analysis Data Analysis Resource Planning Management Reporting

Operations Manager – EU Community

OnCall Europa Language Services

Jan 2023 - Dec 2023 (11 months)

Created recurring reports and tracking spreadsheets to monitor service volumes, booking activity, and resource availability. Analyzed demand and resource allocation across languages and locations to identify staffing shortages.

Reporting Data Analysis Resource Allocation Operational Planning

Administrative Officer

OnCall Europa Language Services

Jan 2022 - Dec 2022 (11 months)

Maintained and validated operational records covering bookings, interpreting requests, and timesheets. Prepared spreadsheets, reports, and presentations summarizing service demand and operational performance.

Data Entry Reporting Spreadsheets Operational Support

Consecutive Interpreter & Interpreter Coordinator

OnCall Language Services

Jun 2021 - Dec 2021 (6 months)

Maintained interpreter availability, payment, and deployment records, preparing spreadsheets and reports for Operations and Finance. Monitored interpreter availability and deployment requirements to support resource allocation.

Interpreting Coordination Reporting Spreadsheets

Project Coordinator

Nilgam Group

May 2019 - Aug 2020 (1 year 3 months)

Researched and compared university admission requirements, maintained structured databases, and tracked application outcomes in a CRM system. Prepared management reports and coordinated information between applicants and universities.

CRM Database Management Reporting Coordination

Assistant Project Manager

Tooba Iranian

Aug 2016 - Sep 2017 (1 year 1 month)

Supported project planning and control using Microsoft Project (MSP), including scheduling, budget monitoring, risk planning, and progress reporting.

Microsoft Project Project Planning Budget Monitoring Risk Management

Research and Development Assistant

Tooba Iranian

Aug 2015 - Aug 2016 (1 year)

Conducted market research and competitor product comparisons, collaborating with engineering and marketing teams to assess product feasibility. Prepared product specifications and presented research findings to stakeholders.

Market Research Competitive Analysis Product Specification Presentation Skills