maruthi sri

Certified as a Top Fellow, demonstrating strong product mindset, systems thinking, and execution clarity. Completed a rigorous fellowship program emphasizing practical product management skills, including user-centric problem solving, data-driven decision making, and agile execution through real-world case studies and simulations. Led user research and journey mapping across two product case studi

Led end-to-end resolution of over 300 global incidents using ServiceNow, Autotask, and LogicMonitor, achieving 95%+ SLA compliance and reducing response time by 25%. Authored more than 10 SOPs and contributed to RCA documentation, which increased resolution consistency and cut repeat incidents by 30%. Collaborated with L2/L3 engineering and platform teams to implement scalable, user-focused soluti

Streamlined recruitment workflows by screening over 100 resumes and coordinating with hiring managers, which improved hiring turnaround. Optimized applicant data in the ATS for more than 200 candidates, ensuring data integrity and process compliance. Enhanced the candidate pipeline by participating in campus drives and job fairs, contributing to brand visibility and engagement.

Spearheaded peer outreach campaigns, resulting in a 30% boost in campus brand visibility through targeted promotions and word-of-mouth activations. Organized campus events reaching over 500 students cumulatively, promoting financial literacy and increasing product trial among first-time users. Designed and optimized student-focused social media campaigns, driving a 30% uplift in digital engagement

Studied Information Technology, gaining foundational knowledge in various aspects of IT. Completed a comprehensive engineering program focused on theoretical and practical applications in the field.