Kriti Gupta

I am a product-focused computer science graduate with hands-on experience in delivering enterprise communication migrations and designing consumer product improvements. I blend technical understanding with product discovery to translate requirements into measurable outcomes.

At HCLTech I led cross-functional Avaya→AWS Connect CCaaS migrations, coordinated network, firewall, PMO, and vendor stakeholders, and owned pre-UAT and UAT cycles to ensure on-time delivery and zero Sev-1 incidents. I reduced rework by approximately 20% through proactive defect resolution and stakeholder alignment.

My product work includes retention and competitive analyses for grocery platforms and a payment-flow improvement prototype for a major UPI app, where I conducted user interviews, built prototypes, and defined quantified success metrics. I prioritize experiments, clear success metrics, and operational guardrails to drive measurable lifts.

I bring skills in problem framing, user research, PRDs, roadmapping, prototyping, SQL and Python basics, and stakeholder management. I am seeking roles where I can lead product discovery, design experiments, and deliver cross-functional solutions that improve customer retention and business metrics.