Martyna Zmarzly
@martynazmarzly
PSM I certified Scrum Master focused on servant leadership and team growth.
United KingdomWhat I'm looking for
I am a PSM I certified agile practitioner and servant leader fluent in Polish and English, preparing for PSM II to deepen my coaching capabilities. I apply Scrum and Agile practices to coach development teams, manage stakeholder relationships, and create transparent, high-trust environments for delivering value.
In my current Customer Service role at NatWest Group I collaborate across departments to remove impediments, facilitate root-cause discussions, and support vulnerable customers with empathy while maintaining regulatory compliance. Previously as a Store Manager I led 15+ staff, opened and scaled a new store, implemented process improvements, and coached new managers—translating retail leadership into effective Scrum facilitation.
I bring demonstrated strengths in team facilitation, conflict resolution, process improvement, and mentorship, backed by practical experience with Jira, Azure, AWS, MS Office, and MS Teams. I am motivated to apply my servant-leadership approach to help teams continuously improve and deliver customer-focused outcomes.
Experience
Work history, roles, and key accomplishments
NGCollaborated across departments to resolve complex customer cases, removing impediments and streamlining workflows while ensuring regulatory compliance and supporting vulnerable customers with empathy.
Store Manager
Stitches
Apr 2019 - Apr 2022 (3 years)
Led a team of 15+ staff, implemented process improvements to increase efficiency and satisfaction, coached new managers, and successfully opened and scaled a new store location.
Supervisor
Stitches
Mar 2014 - Apr 2019 (5 years 1 month)
Trained and mentored employees, introduced continuous improvement initiatives to boost performance, and fostered a safe, collaborative environment that promoted accountability.
Customer Service Assistant
Stitches
Aug 2014 - Mar 2017 (2 years 7 months)
Resolved customer issues using interpersonal and conflict-resolution skills, delivered high-quality service to build strong customer relationships and promote loyalty.
Education
Degrees, certifications, and relevant coursework
SCScrum.org
Professional Scrum Master I, Agile / Scrum
Earned the Professional Scrum Master I (PSM I) certification from Scrum.org; preparing for PSM II.
Complex of High Schools, Owidz
High School Diploma, General Secondary Education
Completed a High School Diploma at the Complex of High Schools in Owidz, Poland, graduating in 2006.
GL Academy
Professional Development Courses, Project Management / Agile
Completed Jira Project Management and Agile Certification for Beginners courses at GL Academy.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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