Looking for a job

Mark Washburn

@markwashburn

Message

I lead software implementation teams delivering reliable utility data integrations.

United States

Message

What I'm looking for

I'm looking to lead software implementation or engineering teams, improve delivery speed and system reliability through automation and process improvement, and guide complex client integration work.

At Opower/Oracle, I lead remote data engineering teams integrating utility data into a cloud-native SaaS platform serving clients with more than 20 million customers. I manage enterprise client portfolios, technical planning, hiring, performance management, and complex systems integrations.

I've built Ruby automation and RSpec-tested tools that reduced implementation errors and accelerated launches, while improving onboarding, documentation, and legacy-service migrations. Earlier, I developed web applications, manufacturing controls, network infrastructure, and academic technology systems.

Experience

Work history, roles, and key accomplishments

Current

Steering Committee Member

Current

Monroe Avenue Revitalization Coalition

Jan 2024 - Present (2 years 8 months)

Steering committee member representing neighborhood association, involved in strategic planning, volunteer management, and leading community-focused initiatives.

Strategic Planning Volunteer Management Community Engagement Data Collection

Software Implementation Engineering Manager

Opower/Oracle

Jan 2019 - Jan 2026 (7 years)

Managed enterprise client portfolio and led a remote team of data engineers, overseeing hiring, performance management, and technical project planning for complex client systems integration efforts.

Production Support Engineering Technical Lead

Opower/Oracle

Jan 2019 - Dec 2019 (11 months)

Founding engineer on team, collaborated with delivery teams and client success managers, created SOP documentation, and grew team to 3 engineers through hiring and onboarding.

Ruby RSpec Python C#Java JavaScript PHP HTML CSS Jenkins Git REST APIs AWS Agile Kanban Jira Confluence CI CD DevOps Testing Automation Hiring Onboarding Training Technical Mentorship

Senior Software Implementation Engineer/Technical lead

Opower/Oracle

Jan 2015 - Dec 2019 (4 years 11 months)

Revamped onboarding and training, led technical interviews, collaborated with client success managers, built Ruby tools with RSpec tests, and wrote SOP documentation for technical implementation and operational support.

Ruby RSpec BASH MySQL Hadoop Python C#Java JavaScript PHP HTML CSS Jenkins Git REST APIs AWS Agile Kanban Jira Confluence CI CD DevOps Testing Automation Technical Project Management Code Review Quality Assurance

Software Implementation Engineer

Opower

Jan 2014 - Dec 2015 (1 year 11 months)

Led data integration and delivered cloud-native SaaS behavioral energy efficiency software for utility clients, reducing new client onboarding time from 25 to 18 weeks through process improvements and automation tools.

Ruby BASH MySQL Hadoop Python C#Java JavaScript PHP HTML CSS Jenkins Git REST APIs AWS Agile Kanban Jira Confluence CI CD DevOps Testing Automation DEI Scorecards Mentorship Programs

Software Controls Engineer

Digitronik Development Labs

Jan 2013 - Dec 2014 (1 year 11 months)

Developed automated manufacturing equipment controls using PLC ladder logic, upgraded legacy VB6 system to C#, and developed automated measuring systems with communication over Modbus.

Ladder Logic Programming C#Visual Basic Modbus OPC UA PCOMM Servo Control

Mac Encryption Contractor

University of Rochester Medical Center Academic IT Departmen

Jan 2011 - Dec 2012 (1 year 11 months)

Managed rollout of Pointsec FDE software and used Python scripts to automatically track machines, while providing desktop support.

Python Pointsec Desktop Support

IT Engineer/Software Engineer

Clickspark LLC

Jan 2009 - Dec 2011 (2 years 11 months)

Designed and implemented network for 80+ computers, performed security audits, developed PHP web applications, and administered Five9 callcenter software for 80+ agents.

PHP MySQL Network Administration Firewalls Load Balancing Failover Web Filtering Antivirus Security Audits Exchange POP Five9 IVR SMS Billing Reporting Customer Management

Academic Technology Administrator/Software Engineer

Warner School, University of Rochester

Jan 2006 - Dec 2009 (3 years 11 months)

Designed and created a suite of online tools for faculty and staff, maintained web servers, provided academic technology support, and supervised student employees.