Markson Agyapong
@marksonagyapong
Versatile paralegal with litigation and compliance expertise, strong legal research and case management skills.
United StatesWhat I'm looking for
I am a versatile paralegal with over three years of experience supporting attorneys across litigation, compliance, and general practice matters. I specialize in legal research, drafting documents, trial preparation, and client communication.
At Lambeth Solicitors I participated in high-value land and commercial cases, conducted Westlaw research with a 95% precedent retrieval success rate, and drafted factual briefs for multi-billion-dollar matters. I consistently met tight deadlines and supported live court proceedings with detailed bundle summaries.
Previously with Legal Aid UK and as a court clerk at the Ghana High Court, I supported immigration and debt-related matters, helped reduce court filings through arbitration and mediation practices, and produced legal updates that increased court website traffic. I also managed confidential client information and coordinated schedules to improve team efficiency.
I bring strong technical proficiency in Westlaw, LexisNexis, Clio, Salesforce, Microsoft Office, and CRM platforms, combined with a client-focused approach and proven ability to streamline processes and improve outcomes. I seek to contribute these strengths to a firm that values accuracy, compliance, and collaborative case management.
Experience
Work history, roles, and key accomplishments
Customer Service Administrator
CareNet Health
Jan 2025 - Aug 2025 (7 months)
Managed 100+ outbound member contacts daily via Genesis CIC Connect, achieved 65–75% appointment conversion, documented interactions in CRM, and coordinated with clinicians to lower no-shows by 15%.
Customer Service Administrator
Teleperformance
Jan 2024 - Dec 2024 (11 months)
Resolved customer inquiries via Salesforce and knowledge bases, met high-volume call KPIs (up to 20 calls/hour), logged and escalated tickets, and trained new hires as a top-performing recruit.
Paralegal
Lambeth Solicitors
Jan 2023 - May 2024 (1 year 4 months)
Supported commercial and land litigation including two major land cases for the Akan royal family and drafted factual briefs for a $10B+ infrastructure case; conducted Westlaw research with a 95% precedent retrieval rate and managed document bundles for live court proceedings.
Legal Assistant
Legal Aid
Mar 2020 - Sep 2022 (2 years 6 months)
Supported debt, immigration, and mediation cases, applying arbitration training to reduce court filings by 34% and accelerating attorney decision-making via Slack-driven communications, improving turnaround by 25%.
Court Clerk
Ghana High Court
Sep 2017 - Feb 2018 (5 months)
Supported a High Court judge with scheduling, minute recording, and drafting legal updates published on the court website; prepared petitions, warrants, and assisted with record auditing and staff training.
Education
Degrees, certifications, and relevant coursework
TLThe University of Law
Bachelor of Laws (LLB) / Graduate Diploma in Law (GDL), Law
2020 - 2021
Completed a Bachelor-level law qualification (LLB/GDL) focusing on foundational legal principles and practical skills to support legal practice.
UBUniversity of Bergen
Master of Public Administration, Public Administration
2018 - 2020
Completed a Master's degree in Public Administration with coursework and training in public sector management and administrative policy.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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