Open to opportunities

Mariya Melnitskaya

@mariyamelnitskaya

ServiceNow Developer who delivered enterprise ITSM solutions at PGK Digital and developed RENBE’s asset-import solution at EMC.

Kazakhstan

Message

At PGK Digital, I developed and customized enterprise ServiceNow solutions for business-critical ITSM processes. I built Service Portal widgets, automated workflows with Flow Designer, and developed REST API integrations with SAP and other enterprise systems.

At EMC (Dell Technologies), I developed ServiceNow functionality and led development activities for the RENBE security initiative, creating a validation and bulk asset import solution integrated into Service Catalog. It reduced manual verification efforts and saved hundreds of hours for users and support teams.

Experience

Work history, roles, and key accomplishments

Freelance Support Engineer

Freelance

Oct 2025 - Mar 2026 (5 months)

Provided enterprise application support, REST API testing using Postman, defect investigation and bug fixing, and release validation and functional testing.

REST APIs Postman Testing Debugging Release Management

Lead IT Process Automation Specialist / ServiceNow Developer

PGK Digital

Jul 2023 - Aug 2025 (2 years 1 month)

Developed and customized enterprise ServiceNow solutions supporting business-critical ITSM processes. Configured workflows, forms, access controls, role models, and business logic; designed Service Portal widgets and integrated with SAP and other systems via REST APIs.

ServiceNow Developer

EMC (Dell Technologies)

Apr 2019 - Aug 2022 (3 years 4 months)

Developed and enhanced enterprise ServiceNow functionality, including Business Rules, Script Includes, Client Scripts, UI Policies, and ACLs. Created Service Catalog items and custom applications, developed REST API integrations, and participated in platform upgrades and sprint releases.