Maricel Cerezo

Monitoring and support of TV systems to ensure optimal and seamless operation 24X7. SOP creation and updating knowledge bases to ensure relevance and serve as teams guidance.

Monitoring and support of TV systems to ensure optimal and seamless operation 24X7. SOP creation and updating knowledge bases to ensure relevance and serve as teams guidance.

Training on graphic design with Canva, content creation, brand kit management, team management, social media scheduling, creating and managing social media accounts.

Training on graphic design with Canva, content creation, brand kit management, team management, social media scheduling, creating and managing social media accounts.

Creation of captions and graphic design, scheduling post on Facebook and Instagram, Facebook group moderation, engagement to Facebook group and Facebook community.

Email Management, creation of captions and graphic design, calendar management, scheduling post on Facebook and Instagram, social media management, increasing following and engagement, social media optimization.

Creation of captions and graphic design, scheduling post on Facebook and Instagram, Facebook group moderation, engagement to Facebook group and Facebook community.

Email Management, creation of captions and graphic design, calendar management, scheduling post on Facebook and Instagram, social media management, increasing following and engagement, social media optimization.

Lead generation, customer service, conducting outbound market research interviews, data entry, research.

Lead generation, customer service, conduct outbound market research interviews for various clients across a range of sectors and topics over the phone, data entry, research.

Attend to client inbound telephone calls, providing technical assistance, project management, email management, social media management.

Attend to client inbound telephone calls concerning product and services inquiries as well as providing technical assistance in troubleshooting telecommunication errors.

Software and application monitoring and troubleshooting ensuing reliable operation and less downtime, technical support involving ticket investigation, issue resolution, and user support involving user training and guidance.

Software and application monitoring and troubleshooting, technical support, creating SOP and process documents, reviewing and updating knowledge base.

Oversee daily activities of operators/technicians.

Overseeing daily activities of operators/technicians.

Creating and updating patent documentation, conducting auditing works and documentation.

Create and updates patent documentation for Initial Public Offering – IPO assessment, conduct auditing works and documentation to metal products contained in the warehouse.