Margret Yet

I am a customer support professional with four years of experience in the financial and blockchain markets, focused on connecting users to brands and improving customer experiences.

As a Customer Support Lead at Uibitex, I provided multi-channel support (email, live chat, Telegram), logged and tracked interactions in CRM systems, and proactively identified and resolved potential risks related to staking accounts and blockchain transactions.

In my earlier role as a Customer Support Specialist at CoinW, I led and mentored support teams, implemented customer service policies and processes to improve operational efficiency, and maintained relationships with VIP clients to deliver personalized support.

I hold a Certified Blockchain Expert certification from the European Blockchain Hub and bring strong communication, problem-solving, patience, empathy, team collaboration, and attention-to-detail skills to roles that bridge customer experience and blockchain operations.