Margie Apilan

Supervised ER staff, optimized shift schedules and workload distribution to maintain efficient emergency operations during peak hours and mass casualty incidents. Coordinated with admitting, radiology, and laboratory to streamline patient flow and bed availability.

Led home medical care team to evaluate patient conditions, design and revise care plans, and ensure proper medication administration and wound care in accordance with CBAHI standards. Trained and mentored staff while maintaining compliant patient documentation.

Coordinated delivery of nursing care in the ER, monitored patient flow and bed assignments to reduce bottlenecks and ensure timely care during surges. Provided direct critical care when required and managed escalation to multidisciplinary teams.

Provided specialized care to critically ill patients, operated ventilators and cardiac monitors, and identified early signs of deterioration to intervene promptly in a high-acuity ICU. Ensured documentation met DOH standards.

Administered oral, injectable, and IV medications and supported activities of daily living while communicating patient updates to families. Liaised with doctors, laboratory, radiology, and pharmacy to coordinate care.

Authenticated customer identity, managed fraud alerts, credit freezes and disputes, and responded to inbound inquiries about credit reports while upholding confidentiality and regulatory compliance. Educated customers on credit report content and rights under the Fair Credit Reporting Act.

Graduated in March 2010 with a Bachelor of Science in Nursing and a Medical Transcriptionist Certificate, and passed the Philippine Nursing Licensure Examination.