Margarita Yankova

Developed release notes and user manual documentation for internal company projects, following a systematic approach that included reviewing One Pager summaries, analyzing JIRA cases, and participating in daily meetings. Created new documentation from scratch and revised existing materials.

Performed manual quality assurance testing across diverse projects, developing test case scenarios and executing thorough testing protocols. Utilized JIRA, TestGrid, TestLink, and Jenkins to manage testing lifecycle and ensure product reliability.

Conducted system analysis and quality assurance validation, developing and executing detailed test scenarios and test plans. Reviewed quality specifications and technical design documents to ensure adherence to requirements.

Established and maintained quality frameworks, developing standards and methodologies for evaluating process accuracy. Analyzed client feedback to identify improvement opportunities and documented organizational best practices.

Created and maintained technical documentation for internal and external support procedures using Atlassian tools. Conducted structured interviews to capture team expertise and transform tribal knowledge into accessible resources.

Delivered operational services to outsourcing accounts, managing continuous operations monitoring, incident response, and change management. Focused on minimizing unplanned downtime and ensuring customer satisfaction.

Pursued a Bachelor's degree in Business Administration with a focus on General Management and Marketing.