Marcela Marin

Provided compassionate caregiving and structured daily support for a family member with special needs, including supervision, emotional support, and communication. Strengthened safety awareness, de-escalation, adaptability, and routine management to meet individualized care needs.

Reconciled and analyzed large financial datasets to identify $500K+ in tax refund opportunities with high accuracy and compliance. Supported audit documentation and improved refund-claim approval rates to 90%+ while processing high-volume transactions using Excel, Access, and Alteryx.

Used market and competitor analysis to drive data-backed customer service strategies, boosting sales 30% YoY. Implemented forecasting that reduced stock-outs 25%, decreased lead times 10%, improved on-time delivery 20%, and supported a highest 2022 Customer Experience NPS score of 75.

Built strong customer relationships through active listening and personalized service to support informed purchasing decisions in jewelry and timepieces. Improved sales team fulfillment and administrative efficiency using SAP Fiori, helping drive $1M in sales for December 2021.

Led the club’s LinkedIn and Instagram presence with consistent, engaging content and coordinated guest speakers and recruiter schedules for monthly meetings. Collaborated with officers from other business clubs to organize College of Business student events.

Prepared sandwiches, burritos, bowls, pizzas, and beverages to order while maintaining clean work areas and supporting stocked supplies. Handled special orders and provided coverage for other prepared foods stations as needed.

Business Administration studies with a Finance focus at California State University, Sacramento.

Activities and societies: Coursework includes Chemistry, Anatomy, Physiology, Medical Terminology, Nutrition, and Biology.

Pre-nursing coursework track focused on preparation for ADN program admission.