Open to opportunities

Manu S

@manus1

Message

I translate business requirements into scalable AI, loyalty, insurance, and CRM product solutions.

India

Message

What I'm looking for

I'm looking to translate complex business needs into scalable AI and digital product solutions, partnering with business, product, engineering, QA, and risk teams on clear requirements, responsible AI, measurable outcomes, and strong user experiences.

I'm a Senior Business Analyst at IBOTIX, translating business requirements into product features, user stories, process flows, business rules, and acceptance criteria for AI-powered products.

I've defined requirements for GenAI, chatbot, and LLM/RAG solutions, including conversational flows, prompts, knowledge retrieval, guardrails, human escalation, response validation, and responsible AI guidelines. I also manage backlogs, prioritize use cases, define MVP scope, and evaluate AI accuracy, relevance, consistency, and hallucinations during UAT.

Across IBOTIX, Ebix, CRMnext, and SoftLogique IT Solution, I've improved requirements clarity for loyalty, insurance onboarding, CRM, web, and mobile platforms through BRDs, FRDs, wireframes, use cases, stakeholder workshops, and close collaboration with engineering and QA teams.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Analyst

Current

IBOTIX

Jun 2021 - Present (5 years 3 months)

Translating business requirements into product features, user stories, and acceptance criteria. Hands-on experience with AI/GenAI and chatbot solutions, including conversational flows, intents, prompts, and response validation.

AI GenAI Chatbot LLM RAG User Stories Acceptance Criteria Stakeholder Management UAT SOPs KPIs

Business Analyst

Ebix

Apr 2016 - Jun 2021 (5 years 2 months)

Managed the TPP (New Business Processing) application lifecycle to streamline insurance onboarding operations. Authored high-quality BRDs and FRDs, and designed wireframes and use case diagrams.

Wireframing Requirements Gathering

Business Analyst

CRMnext

Feb 2015 - Apr 2016 (1 year 2 months)

Spearheaded customization and implementation of core CRMnext products for enterprise clients. Conducted impact and feasibility assessments, and produced wireframes and prototypes.

CRM Impact Analysis Feasibility Assessment Wireframing Prototyping UAT

Business Analyst

SoftLogique IT Solution

Dec 2013 - Jan 2015 (1 year 1 month)

Elicited and documented system specifications for software, web, and mobile applications. Contributed to technical proposals and managed RFP/RFI responses.

Documentation RFP RFI Wireframing Prototyping