Manmeet Singh

- Automated and seamlessly integrated Zendesk into Smartown's systems, optimizing customer support processes and reducing response time by 40%.
- Developed and implemented business logic in Go to enhance system functionality and performance.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities into the platform.

- Developed a platform for importing/exporting customizable rider and driver metrics which facilitates more than 1000 organizations to make data-based decisions in real time.
Improved user interface by automating fare rules functionality, making it intuitive for customers, which helped in reducing developer involvement by 8 developer hours a week.

- Integrated Rentify’s API to facilitate bank verification check for prospective tenants that can potentially improve landlord-tenant match by 30%.
- Implemented feature to send tenant details associated with a landlord to payment service provider that can help augment fraud detection.

- Coordinated with Stripe on a cost optimization project to reduce penalty and networking fees that were being charged to AbeBooks.
- Designed and implemented features to send order details to Stripe that diminished interchanging rates that were issued by banks and saved up to $750,000 annually in transaction fees.